What are the fraud warning signs when a card is not present?

• First time shopper
• Larger than normal orders
• Orders consisting of several of the same item
• Orders made up of "big-ticket" items
• Orders shipped "rush" or "overnight"
• Orders shipped to an international address

What are the fraud warning signs?

Customer warning signs include:

• Purchase a lot of merchandise without regard to size, style, color, or price.
• Ask no questions on major purchases
• Try to distract or rush you during the sale.
• Make purchases, leave the store, and return to make more purchases.
• Make large purchases right at opening or at the last minute when the store is closing.
• Refuse free delivery for large items.

If you see signs that make you suspicious:

• Hold on to the customer's card if you think you can do so safely.
• Follow your company's procedures and notify your supervisor.
• Call your voice authorization center and request a "Code 10" authorization, using a normal tone of voice.  An operator will tell you what to do.