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Fraud FAQs

What are the fraud warning signs when a card is not present?

  • First time shopper
  • Larger than normal orders
  • Orders consisting of several of the same item
  • Orders made up of "big-ticket" items
  • Orders shipped "rush" or "overnight"
  • Orders shipped to an international address

What are the fraud warning signs?

Customer warning signs include:

  • Purchase a lot of merchandise without regard to size, style, color, or price.
  • Ask no questions on major purchases
  • Try to distract or rush you during the sale.
  • Make purchases, leave the store, and return to make more purchases.
  • Make large purchases right at opening or at the last minute when the store is closing.
  • Refuse free delivery for large items.

If you see signs that make you suspicious:

  • Hold on to the customer's card if you think you can do so safely.
  • Follow your company's procedures and notify your supervisor.
  • Call your voice authorization center and request a "Code 10" authorization, using a normal tone of voice.  An operator will tell you what to do.
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