Configuring metrics

Located at the top of each kitchen screen is a Metrics bar. Metrics help employees gauge their progress and facilitate their station. You configure the metrics that appear on the metrics bar using the Metrics function. There is no limit to the number of metrics you can add; however, once the Metrics bar is full for a particular kitchen screen, all additional metrics do not appear on the bar. The screen resolution you set for the kitchen device also factors in. In most cases, Aloha Kitchen can display a maximum of five metrics per kitchen screen before they exceed the metric area and cannot be viewed.

What the Aloha Kitchen wizard does

When you run the Aloha Kitchen wizard, the system automatically creates a 'Current Time,' 'Maximum Order Time,' 'Orders on Time Percentage,' 'Total Active Times,' 'Total Delayed Orders,' and 'Total Suspended Orders' metric. The system attaches the first three of these metrics to each expo and production kitchen screen created by the wizard. The remaining metrics are unattached.

Visit the Metrics function to do the following:

Change the system-generated metric.
Add new metrics to attach to a kitchen screen.

Some examples of metrics you can configure include monitoring the number of active orders waiting to be cooked, or the percentage of orders prepared on time. Metrics usually calculate by day part; however, if you do not stipulate a day part, the statistics calculate for the entire day. Another important note is a metric begins calculating only at the time it is actually activated for a specific kitchen screen.

To calculate a metric for more than one kitchen screen, create a duplicate of the metric, and change the name and label to coordinate with each kitchen screen. For example, if you want to see the total active items on the kitchen screen for both the fry station and expo station, create two 'Total active item' metrics, one for each station. Change the name and label to match the corresponding kitchen screen. You can type '\n' between words in the label to display up to three lines of descriptive text for the metric. (e.g. 'Total\nItems\nExpo, 'Total\nItems\nFry).

Some metrics only apply logically to certain kitchen screens. For example, item-level information does not appear on an expo kitchen screen, so a metric such as 'Items on time percentage' would not be applicable. The following table depicts each available metric type and the recommended kitchen screen to which you might assign the metric.

Recommended Metrics Per Kitchen Screen Type	Expo Screen	Production Order View Screen	All Other Production Screens
Average item time			✔️
Average order time	✔️	✔️
Bin	✔️	✔️	✔️
Current staff level	✔️
Current time *	✔️	✔️	✔️
Guest Manager wait quote	✔️
Items on time percentage			✔️
Maximum item time			✔️
Maximum order time *	✔️	✔️
Orders on time percentage *	✔️
Quote time	✔️
Total active and bumped items			✔️
Total active and bumped orders	✔️	✔️
Total active items		✔️	✔️
Total active orders *	✔️	✔️
Total delayed items *			✔️
Total delayed orders	✔️
Total over quote	✔️
Total suspended orders *	✔️

'*'Metrics automatically created by the Aloha Kitchen wizard.

Reference: Refer to the Aloha Kitchen Reference Guide for metric definitions.

To configure a metric:

With Kitchen selected in the product panel, select Maintenance > Kitchen Configuration > Metrics.
Click the New drop-down arrow, select a metric from the drop-down list, and click OK.
Under the 'Settings' group bar, type a name for the metric. This name appears in the drop-down lists of other functions within Aloha Kitchen.
Type a label for the metric, such as 'Total\nActive\nOrders,' as you want to appear on the metric bar. (Use "\n" to denote a new line)
Click Save.
Repeat this procedure for other metrics needed for any of your kitchen screens.
Click Close and exit the Metrics function.

Placing restrictions on metrics

For some metrics, you can limit counts and calculations of the metric, based on other attributes of the system.

Restriction	Behaviour
Station	When configured, the metric uses orders from the selected station only. For example, if you select the Grill station, and have a Grill station and a Chicken station, the metric only calculates items routed to the Grill station, and not the Chicken station.
Order mode	When configured, the metric uses orders from orders applied with the selected order mode only. For example, if you select 'Dine In,' and have a Dine In order mode and a To Go order mode, the metric only calculates orders applied with the Dine In order mode.
Course	When configured, the metric uses orders from this course only. For example, if you select Appetizer, and have an Appetizer course and an entrée course, the metric only calculates orders used for the Appetizer course.
Current day part	The metric calculates using the active day part in use, as configured in the POS. When a day part lapses, the metric resets and begins calculating using the next active day part.

Adding metrics to a kitchen screen

After you configure a metric, you must add the metric to a kitchen screen. Use the Design tab in Kitchen Screen Maintenance to define which of the metrics you created appear on the kitchen screen.

To add a metric to a kitchen screen:

With Kitchen selected in the product panel, select Maintenance > Hardware > Kitchen Screen.
Select a kitchen screen from the drop-down list that you want to add a metric.
Select the Design tab. Additional tabs appear with the Metrics subtab as the active tab.
Click Add. The system adds a blank row under the 'Metrics' group bar.
Under 'Metric,' select a metric, such as 'Current\nTime,' from the drop-down list.
Select Highlight to have the metric appear in bold on the Metrics bar.
Repeat steps 5 and 6 to add other metrics to the Metrics bar on the kitchen screen.

Reference: Refer to the "Recommended Metrics Per Kitchen Screen Type" table to determine the common metrics to add to the applicable screen type.
Click Save.
Repeat this procedure for each kitchen screen for which to add a metric.
Click Close to exit the Kitchen Screens function.