When you integrate with Aloha Takeout (ATO), you can configure the system to retrieve the order name captured in ATO and display the information on the customer order display. This provides a more cohesive interaction between the two products and you only need to capture the order name in Aloha Takeout. Normally, the order name captured from the POS appears on the screen.

To retrieve the order name from ATO, the system uses the syntax for the custom order name format defined by you, as well as support for free text. You must enclose the syntax with beginning and ending curly braces {}. You can use any of the following supported syntaxes, using Ted Brown as an example:

In addition to the syntax, you can also include free text in the header for the order name, such as 'Mobile,' or 'Guest.' You may want to do this to show from where the order originated. For example, if you type 'Mobile: {Customer.Display.FirstName},' the guest name appears as 'Mobile: Ted.'

To retrieve the guest name from ATO for a customer order display:

• With Kitchen selected in the product panel, select Maintenance > Hardware > Kitchen Screen.
• Select a customer order display in use from the drop-down list.
  
• Under the 'Display options' group bar, select Enable custom order name format to allow you to display the order name captured from Aloha Takeout.
• Type the maximum number of characters allotted for the order name retrieved from Aloha Takeout from the 'Custom order name max length' text box. If the information does not fit in the space you allotted, the text is cut off. The default value is 160 characters.
• Type the syntax needed to retrieve the order name from Aloha Takeout in 'Custom order name format.'
• Click Save.
• Repeat this procedure for each customer order display for which you want to retrieve the order name from Aloha Takeout.
• Exit the Kitchen Screen function.