Using HME wireless text paging in ATO
When you use Aloha Takeout, you capture the mobile number attached to the guest in ATO. The system uses the same mobile number for every order associated with that guest record. The following procedure assumes you have not yet captured the mobile number.
To send a text message when integrating with Aloha Takeout:
- Start a call-in order for Andy in Aloha Takeout. The guest record screen appears.
- Enter the required information for the guest, including the cell (mobile) number.
- When you are done, touch OK.
- Navigate to Aloha Quick Service or Aloha Table Service and enter items for check 80.
- Tender the order, as normal. The number '80' as the name or the name 'John' appears as the name of the order on the video cell in Aloha Kitchen.
- In Aloha Kitchen, bump the order from an expo screen. The number '80' or the name 'John' appears as the name of the order on the chit printed from Aloha Kitchen. The system sends the text, such as "Order 80 is ready for pick up," to the guest, letting the guest know their order is ready.