When you name a tab in Table Service or an order in Quick Service, you include the telephone number as the name. If required by your site, you append the guest's name to the telephone number. When you bump the order in Aloha Kitchen, the system sends a text to the guest and includes either the name of the guest or the check number in the message.

To send a text message using the order number:

• Start a tab or check for check number 80.

  New tab screen

  

  Enter order name screen

  

• Type 5555555555 as the order name, where '5555555555' is the telephone number.

• Add items to the check.

• Tender the order, as normal. The number '80' appears as the name of the order on the video cell in Aloha Kitchen.

• In Aloha Kitchen, bump the order from an expo screen. The number '80' appears as the name of the order on the chit printed from Aloha Kitchen. The system sends the text, such as "Order 80 is ready for pick up," to the guest, letting the guest know their order is ready.

To send a text message using the name of the guest:

• Start a tab or check.

  New tab screen

  

  Enter order name screen

  

• Type 5555555555Andy as the tab or order name, where '5555555555' is the telephone number and 'Andy' is the name of the guest.

• Add items to the check.

• Tender the order, as normal. The name 'ANDY' appears as the name of the order on the video cell in Aloha Kitchen.

• In Aloha Kitchen, bump the order from an expo screen. The name 'ANDY' appears as the name of the order on the chit printed from Aloha Kitchen. The system sends the text, such as "Order Andy is ready for pick up," to the guest, letting the guest know their order is ready.

If you include the guest's name in the text message and items appear on the video screen as you enter them in the POS (immediate routing), you must ensure you name the order after you finish the items on the check. If you add items to the check after you name the order, the telephone number appears on the video screen and print artifacts. Immediate routing is mostly used for Quick Service, so we only address that operation.

To send a text message using the guest name when items appear immediately in the kitchen:

• Start a check for check number 80.
• Add items to the check.
• Type 5555555555Andy as the order name, where '5555555555' is the telephone number and 'Andy' is the name of the guest.
• Tender the order, as normal. The name 'ANDY' appears as the name of the order on the video cell in Aloha Kitchen.
• In Aloha Kitchen, bump the order from an expo screen. The name 'ANDY' appears as the name of the order on the chit printed from Aloha Kitchen. The system sends the text, such as "Order Andy is ready for pick up," to the guest, letting the guest know their order is ready.