The following tips provide troubleshooting for custom checkout reports:

Custom section or report does not print

If the custom section or report does not print, ensure Checkout.cfg resides in the Data and NewData directories. You can have only one Checkout.cfg in use.

Calculation or string does not appear

If a calculation or string does not appear in a custom section of a custom checkout report, ensure the following:

• You typed the correct syntax for the formula, such as <Val(3:#Guests/#Checks)>.
• You used the correct algebraic operators.
• You used a variable which is supported with your POS version.

Custom section or report does not print for the correct employee

If the custom section or report does not print for an employee, ensure you prefaced the section of Checkout.cfg with the appropriate header and the employee is clocked in under the corresponding job code.

Return to the main Custom Checkout Report page.