Troubleshooting Givex gift cards
The following are helpful hints and troubleshooting tips for Givex gift cards.
If you have issues with Givex, check the GCM.log.
![givex_gift_card_processor_not_responding.png](https://docs.ncrvoyix.com/images/aloha-pos/givex_gift_card_processor_not_responding.png)
If this error message appears, there is an issue with the Givex configuration. Touch to dismiss error message.
![givex_processor_not_configured.png](https://docs.ncrvoyix.com/images/aloha-pos/givex_processor_not_configured.png)
If this error message appears, you must configure Givex as the gift card provider.
Return to the main Givex Gift Cards page.