We offer the following troubleshooting solutions for the Tip-Share Distribution feature.

Unable to distribute tip share to employees

If there is money in a tip-share pool and no eligible recipients when tip-share distribution is run, the system displays a FOH message informing the user, ‘There are no eligible tipshare recipients. The tip-share contribution amount has been set to $0.00.

Touch the alert to dismiss it.

Verify the configuration of the job code and/or job group and its assigned tip-share pool.

If an employee does not receive their share of a tip-share pool, verify the employee clocked in using the correct job code. If an employee clocks in using an incorrect job code, the employee must clock out and then clock back in to the terminal using the correct job code.

-OR-

If you configure several tip-share pools, ensure the tip-share pool you are using is selected in Maintenance > Business > Store > Store Settings > Labor group.

If a tip-share pool consists of a host staff, a bartender, and bussers, and the employee for the host staff job code is not clocked in to the system, the bartender and bussers share the unused portion.

Return to "About Tip Share Distribution."