Q) No lines appear in the caller ID bar.
A) Verify 'Line Count' is correctly configured in the Aloha Takeout configuration.

Q) Caller ID buttons do not display phone numbers.
A) There are seveal solutions you can try.

Solution 1:

Verify you connected the caller ID device serial cable to the correct port number.

Solution 2:

• Verify the COM port configured for the caller ID device is not in use by a different device or application.
• Stop the Radiant Takeout & Delivery service.
• Select Start > Programs > System Tools > Communications > Hyperterminal.
  a. Test the analog connection using HyperTerminal, AT_RO=1.
  b. Place a call to one of the phone lines. You should see that data appearing in the Hyperterminal window. If nothing appears and you verified the COM port, contact someone to verify the phone lines are pigtailed and terminated correctly.

Solution 3:

Verify you configured the Caller ID device correctly.

• For caller ID devices with DIP switches, confirm all dip switches are in the off position.
• Set the baud rate to 2400 for Rochelle; or 9600 for CallerID.com.

Q) Unable to hold incoming calls.
A) Verify you enabled 'Hold answered calls' in the Aloha Takeout and Delivery configuration.

Q) Demo information appears on Caller ID buttons.
A) Verify you selected a supported caller ID device type from the 'Device name' drop-down list, not 'Caller ID Simulator.' Once you select a supported caller ID device, refresh the system and restart the Radiant Takeout and Delivery service.