Aloha Takeout (ATO) enables you to define how you view orders on the Future and Dispatch screens. You can configure the display view for a time segment that best meets your operational needs. In conjunction with Order Scheduling, Capacity Tracking enables you to limit the number of future orders or items the system can accept during a defined time segment, reducing the number of customer complaints received as a result of over-committed drivers and kitchen resources. The system manages the available time segments across multiple terminals on a first-come first-serve basis.

A Capacity Detail button, available on the ATO Front-of-House (FOH), provides you with an on-screen list of orders for a specific time frame compared to your configured order scheduling limits. When you reach the limit of your defined order capacity, the system prevents you from accepting a delivery or catering order for that time period; however, you can still accept the order for pickup, or for a different time period. In the event you want to accept a delivery or catering order for the time period in which you have already reached your capacity limit, we recommend you provide an employee, such as a manager, the ability to override the order capacity limit.

SCENARIO: In your restaurant, you schedule two drivers to work during lunch. Each driver can make two deliveries per fifteen-minute period, for a total of four deliveries per fifteen-minute period during lunch. Unless a manager overrides the limitation, the ATO capacity tracking feature prevents you from accepting more orders for delivery than your scheduled drivers can handle, such as five or more orders during a fifteen-minute period during lunch.