When the consumer accesses the ordering website of the virtual kitchen concept and places an online order for delivery, the order is submitted into the Order Service API of the Business Services Layer (BSL) cloud application. It is then injected into the in-store instance of Aloha Takeout and placed in the queue on the ATO Front-of-House.

The Concept and Aggregator columns appear on the Pickup and All Orders panels so the ATO employee can sort orders by aggregator and concept, if necessary.

ATO releases the order based on the promise time, and sends it to Aloha Kitchen. The order appears on the video screen with the name of the concept and aggregator in the header or footer of the video cell.

The virtual kitchen employee prepares the order and bumps it from the video screen, The concept and aggregator print on the kitchen chit and kitchen label, if in use. The employee packages the order, attaches the necessary artifacts to the bag, and places the order in a designated location.

During this process, the delivery driver is notified of the order submission, the address of the consumer, and the time at which the order is ready for pickup. Upon the arrival at the restaurant hosting the virtual kitchen concept, the delivery driver identifies the order from the designated location and delivers it to the consumer.

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