In a typical Aloha Takeout installation, you create two void reasons in the Aloha POS for future orders and canceled orders, and associate these in the Takeout Settings function. You can use these existing void reasons; however, you most likely will create new void reasons specifically for online orders.

To create the ATO void reasons:

• With Takeout, Quick Service, or Table Service selected in the product panel, select Maintenance > System Settings > Void Reasons.
• Click New to create a new void reason.
• Under the ‘Settings’ group bar, type a name for the void reason in ‘Description.’
• Select or clear Return voided items back to inventory based on the following criteria:
  • For a Future Order void reason, clear Return voided items back to inventory, as these items are not ordered.
  • For the Canceled Order void reason, select Return voided items back to inventory, if you can prevent the items from being prepared or you can reuse the items. Clear Return voided items back to inventory, if you typically prepare and waste the items as a result of a canceled order.
• Select Do Not Report for the future order void reason.
• Clear Do Not Report for the canceled order void reason.
• Click Save.
• Repeat this procedure to configure either the future order or canceled order void reason.
• Click Save and exit the Void Reasons function.