To support Aloha Takeout, you must create the following items in the Items function: Deposit and Unavailable Item Indicator. Do not attach these items to a submenu or panel, so employees cannot add them to a check through the Aloha POS system.

Creating a deposit item

You must create a deposit item to support applying payment information associated with online orders.

To create a deposit item:

• Select Maintenance > Menu > Items.

• Click the New drop-down arrow, select Standard as the item type, and click OK.

  

• Under the 'Settings' group bar, type a name for the deposit item in 'Short name.' The system automatically populates 'Chit name' and 'Long name' when you save.

• Select Ask for description to enable the system to replace the 'Short name,' 'Chit name,' and 'Long name' with deposit information on the check.

• Under the 'Assignments' group bar, select a tax group associated with a tax type for which there is a zero percent tax rate. Do not define a tax group for which there is a tax rate other than zero percent for the deposit item. Aloha Takeout cannot fully tender the check, if the POS system calculates tax on this item.

  Caution: Do not define a tax group for which there is a tax rate other than zero percent for the deposit item. Aloha Takeout cannot fully tender the check, if tax is calculated on this item.

• Select a category under which you would like deposits to report from the 'Sales/retail category' drop-down list.

• Select the Pricing tab.

  

• Under the 'Pricing options' group bar, select Ask for Price from the 'Pricing method' drop-down list. The system automatically enters the price based on the payment amount sent from Digital Ordering.

  Note: To make 'Ask for Price' available in the 'Pricing method' drop-down list, you must clear Restrict price edit. To access Restrict price edit, navigate to Maintenance > Business > Additional Features > Restriction settings bar.

• Select the General Settings tab.

  

• Under the 'General' group bar, select Revenue item.

• Click Save and exit the Items function or continue to the next procedure.

Creating an unavailable item indicator

The unavailable item indicator prints on the kitchen chit when the system cannot order an item when releasing a future online order because:

• The parent item has become unavailable in Item Availability in the POS system between when the customer placed the online order and Aloha Takeout released the order.
• A modifier associated with the parent item has become unavailable in Item Availability in the POS between when the customer placed the online order and Aloha Takeout released the order.
• Modifier requirements are not met. This occurs when the modifier requirements vary between the POS and online ordering systems.
• The parent or modifier item ID was deleted in Item Maintenance. This occurs when the POS and online ordering databases are out of sync.

An Unavailable Items section prints on a kitchen chit in the header, alerting you that there are unavailable items on the order. This feature forces a kitchen chit to print, even when there is only one item on the order and it is unavailable.

To create an item for use as the unavailable item indicator:

• Access Maintenance > Menu > Items > Item tab.
  
• Click the New drop-down arrow, select Standard, and click OK.
• Under the 'Settings' group bar, type text in 'Chit name,' to alert you Aloha Takeout could not order an item when releasing an online order.
• Under the 'Assignments' group bar, select a tax group associated with a tax type for which there is a zero percent tax rate.
• Select the sales/retail category under which you would like the unavailable items to report.
• Select the Pricing tab.
• Under the 'Pricing options' group bar, select Item Price from the 'Pricing method' drop-down list.
• Set the 'Default price' to 0.00.
• Select the Print tab.
• Under the 'Check printing' group bar, select Print on check when price is zero.
• Click Save and exit the Items function or continue with the next procedure.

To route the POS item for use as the unavailable item indicator to all kitchen printers:

• Access Maintenance > Menu > Item Routing.
• Select the item you created to indicate unavailable items from 'Available' and click the right arrow to move it to 'Included.'
• Select the item you created to indicate unavailable items in the previous step, click the printer group drop-down list, and select a printer group that includes all kitchen printers to alert you of a missing item no matter where you are standing in the kitchen.
• Click Save and exit the Item Routing function.

To associate the POS item as the 'Unavailable item indicator' in Aloha Takeout:

• With Takeout selected in the product panel, select Maintenance > Takeout Configuration > Takeout Settings > Printing tab.
  
• Under the 'Printing' group bar, select Include unavailable items on kitchen chit.
• Select the item created in the POS as the unavailable item indicator from the drop-down list.
• Click Save.

Continue to "Configuring payments to auto apply."