Interactive banking best practices part 1: resource training and support
Duration: 40 minutes
Audience: Users, administrators
Description: In part one of this best practices series, you'll learn how to make your NCR Interactive services implementation a success with an emphasis on the importance of training your staff, creating suitable documentation and implementing best practices.
Learning objectives
After completing this course you'll be able to:
- Understand the importance of training when preparing staff to support Interactive Teller
- Describe factors in successfully training Video Tellers
- Explain why best practices documents need to be developed
- List training document development considerations
- List training topics which will be required for branch staff
- Explain why concierge/user assistance can be helpful during solution introduction
- List Solution support considerations
- List support best practices
- Describe why scripting is important
- List other best practice considerations
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Related training
Interactive banking best practices part 2: processes and business rules