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Interactive Teller Solutions

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Interactive Teller Solutions

Interactive banking best practices part 2: processes and business rules

Duration: 40 minutes

Audience: Users, administrators

Description: In part two of this best practices series, you'll learn how to make your NCR Interactive services implementation a success with a concentration on processes, business rules, and other interactive banking considerations.

Learning objectives

By the end of this course you'll be able to:

  • List process and guideline considerations
  • Understand why it's important to know your customer's transaction habits
  • List the processes and procedures to be considered or updated
  • List common items to discuss
  • Explain the importance of obtaining and using user feedback
  • Explain the importance of solution testing
  • List best practice considerations
  • Understand the importance of preparing for the on-site PS session

Related training

Interactive banking best practices part 1: resource training and support

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  • Learning objectives

  • Related training

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