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Ticketing

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Problem List

Ticketing

Viewing Related Incidents/Problems

NOTE: The following feature currently exists for Retail customers only

Digital Connected Services and Service Engineering teams have enabled a program to improve DCS value across each industry Service Desk. Our management teams perform RCA (Root Cause Analysis) to link prevalent issues to a central problem that we can address.

On some ticket details pages, you may see a third tab labelled "Problems". This tab displays a list of Problems that are associated with the ticket. On problem details pages, the tab will be lablled "Tickets" and will display a list of related incidents.

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