Viewing Remarks/Notes/Comments
On the ticket details page, the second tab will allow you to view updates about a ticket. These updates are termed Remarks, Notes, or Comments depending on the source system.
If any updates exist, they will be populated starting with the most recent. Each remark/note/comment includes the following:
- Creator
- Date/time created
- Message
![Ticket Remarks](https://proddocsitesa.blob.core.windows.net/images/ticketing/ticket-remarks.png)
See here for details on creating a new update message.