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Ticketing

Viewing Remarks/Notes/Comments

On the ticket details page, the second tab will allow you to view updates about a ticket. These updates are termed Remarks, Notes, or Comments depending on the source system.

If any updates exist, they will be populated starting with the most recent. Each remark/note/comment includes the following:

  • Creator
  • Date/time created
  • Message
Ticket Remarks

See here for details on creating a new update message.

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