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Aloha Cloud

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Using the POS w/o modifier panel

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Kitchen Display System (KDS)

Aloha Cloud

Adding items to a closed guest check

You can add items to the order, after opening a closed (which is closed prematurely) check.

Note: You can only open a closed guest check during the day for which it occurred and while the shift of the employee (financially responsible for the guest check) is still active.

To add items to a closed guest check:

  • Log in to the POS.

    POS Order Entry Screen

  • Tap Point of Sale.

    Tap Recall/Reprint from the slideout menu

  • Tap the menu icon to display the slide out menu and then tap Recall/Reprint. The Recall/Reprint screen appears. The app defaults to display the tickets created, open and completed tickets, on 'This station.' This station refers to the device you are using.

  • If necessary, tap All Stations, to access completed tickets created on another device.

    Completed tickets appear

  • Tap Recall. The system opens the guest check and the Pay button replaces the Close button at the bottom of the screen.

    Add items to the guest check and finalize

  • Tap the items to add to the guest check. The system updates the amount due with the total of the items added to the guest check.

    Tap Pay to close the check

    Tip: To adjust the payment for a closed check, swipe the tendered amount from right to left or left to right and then tap Delete Item. The system removes the tender from the guest check.

  • Tap Pay and complete the payment process, as normal.

View video

Please allow time for the "Adding Items to a Closed Check" video to load.

Looking for resources or help with Silver? Click here.

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