<h1>Customer Training Videos</h1>
<p>Looking for additional learning tools? Click the corresponding link below to access helpful tutorials, covering many topics in Aloha Cloud Back Office and the Aloha Cloud POS.</p>
<p><a href="customer_training_videos_english">English</a></p>
<p><a href="spanish/customer_training_videos_spanish">Spanish</a></p>


Customer training videos

Aloha Cloud release process

Information Security on POS

Contact Us

All releases

Version 2025.x

Version 24.x

Version 23.x

Version 22.x

Back Office release notes

Version 6.x

POS release notes

Release notes

About Aloha Cloud

Nested Modifiers

Cash Discounts

Advanced Features

Accessing My Account menu

Managing my stores

Managing my devices

Managing my integrations

Managing my bills

Viewing Purchase Terms & Conditions

My Account

Resetting the password

Buying hardware

Logging in to Back Office

Understanding multi-store environment

Comparing company view and store view

Comparing company view and store view when multi-store

My Profile

Defining company information

Defining store information

Configuring online ordering

Working with taxes

Setting up payments

Creating custom tenders

Configuring pay in/out codes

Defining charges

About Admin

About Support Admin

Configuring Admin

Setting up kitchen routing

Configuring venue seats (Optional)

Settings & Privacy

Using email marketing

Implementing a loyalty program

Performing a customer survey

Working with customers

Integrating with social media

Working with house accounts

Customers

Configuring security controls

Defining user roles

Configuring breaks

Working with employees

Understanding POS levels of access

Employees

Managing your menu

Working with categories and items

Creating items

Configuring items for use with a scale

Working with modifiers

Working with item availability

Working with discounts

Working with promotions

Working with price lists

Working with departments

Working with tags

Working with event schedules

Working with donations

Viewing the Activity Summary

Viewing the Sales Dashboard

Viewing the Customer Dashboard

My Store

Implementing

Integrating with Shogo

Integrating

Store Summary

Device Activity

Employee Activity

Location Activity

Discounts and Promotions

Taxes

Labor Shifts

Tips

Offline Credit

Void Audit

Operations Reports

Department Sales

Item Sales

Non-Sales Revenue

Modifier Sales

Sales Summary

Hourly Sales

Donations

Sales Reports

Bulk Email

Customer Notes

Customer Sales

House Accounts

House Account Activity

Customer Reports

Items

Modifiers

Devices

List Reports

POS Transactions

Financial Shifts

Credit Settlement

Commerce Credit Settlement

Cash Manager

Reporting (Results)

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Working with host connection

Working with server connection

Working with credit processor connection

Working with offline mode

Connections

Understanding business dates

Logging in to the POS

Opening your location

Starting and ending a shift

Starting and ending a break

Performing pay ins and pay outs

Opening a cash drawer

Viewing POS Scoreboard

Performing employee checkouts

Shifts and management

Introducing Table Service

Understanding order methods

Understanding the online order flow

Working with tables and tabs

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to a guest check

Editing a customer profile

Working with loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order type

Applying discount to a guest check

Deleting a ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving payment for a house account

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Orders and checks

Using offline credit transactions

Working with pending offline credit transactions

Offline Credit Transactions

Using the POS

Cash drawer technical details

Configuring multiple cash drawers

Network requirements best practices

Network troubleshooting

Registering a device for the POS

Setting up PX10

Setting up Axium handheld device

Running Aloha Cloud without Mac mini server

Troubleshooting the countertop receipt printer Model 350

Hardware

Introducing the Kitchen Display System hardware

Installing the Kitchen Display System

Using the Kitchen Display System

Kitchen Display System (KDS)