Adjusting tips
For each payment method in Back Office, if Credit Card Tips is enabled, you or your customers can add a tip to a credit card (not a gift card) sale. If you enter a tip amount that is more than the ticket total, the system alerts you about incorrect amount entered.
The current 'Adjust Tip' screen offers additional filters that enable you to quickly navigate to specific transactions, improving the time it takes to adjust tips.
You can sort the transactions using the following filters:
- Amount — Low to High or High to Low.
- Ticket Number — Low to High or High to Low.
- Date — Newest to Oldest or Oldest to Newest.
- Server — A to Z or Z to A.
- Anomalies — Tip anomaly message guides/informs you about the provided tip percentage against the check total.
- Tip Amount — Sort by tip amount between $0.00 and $1.00.
- $0 Tips — Look for the $0 tip transactions.
To perform a tip adjustment:
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Log in to the POS.
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Tap the hamburger menu and select Adjust Tips. The Adjust Tips screen appears.
Note: The Adjust Tip screen shows the total transactions against the adjusted transactions.
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Enter the last four digits of the credit card and tap the search icon to search the transactions.
-OR-
Tap Filters to filter the transactions.
You can filter the transactions by amount, card type, time, $0tips, table number, sorting the transactions (ascending/descending), and more. If required, tap Reset Filters to reset the search.
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Tap Adjust Tip. The slide out Adjust Tip screen appears.
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Type the adjusted tip amount.
Note: If you exceed the maximum number of tip adjustments, the below message appears letting you know you have exceeded the tip adjustment limit, followed by the supervisor approval screen.
If you don't have the necessary permissions to adjust a tip, the Supervisor approval screen appears.
The supervisor enters their PIN and clicks Override to override the tip adjustment limit.
-OR-
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Tap Save to confirm the tip amount.
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