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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Understanding order methods

Understanding the online order flow

Working with tables and tabs

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to a guest check

Editing a customer profile

Working with loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order type

Applying discount to a guest check

Deleting a ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving payment for a house account

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Applying charges

You can automatically or manually apply a charge to a guest check. Automatically applied charges appear as soon as you select an order mode with an assigned charge. To apply the charges manually, you must select the charge from the Charges screen, then it appears as a line item on the guest check.

To manually add a charge to a guest check:

  • Log in to the POS.

  • With an active order, tap Options located in the lower left corner.

    Opting_Charges.png

  • Tap Charges.

    Applying_Charges2.png

  • Select the charge in the list to add to the guest check.

    • If the charge is based on a fixed amount, the system adds the fixed amount as a line item to the guest check.
    • If the charge is based on a percentage, the system calculates the percentage based on the sub-total and adds the calculated percentage as a line item to the guest check.
    • If the charge prompts for the price at the POS, the Charge Price screen appears.
      Applying_Charges1.png
  • Type the amount of the charge and tap Done. The system adds the charge as a subtext to the respective item in the guest check.

    Applying_Charges.png

    Note: To remove the charges associated with an item you must delete the respective item.

  • Complete the order as normal.

Looking for resources or help with Silver? Click here.

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