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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Understanding order methods

Understanding the online order flow

Working with tables and tabs

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to a guest check

Editing a customer profile

Working with loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order type

Applying discount to a guest check

Deleting a ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving payment for a house account

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Assigning a customer to a guest check

Capturing customer information allows customers to earn loyalty rewards, and enables you to email receipts and coupons to customers.

  • Log in to the POS.

    Assigning_A_New_Or_Existing_Customer_To_A_Guest_Check.png

  • With the guest check active, tap the Order Name near the top left on the POS screen. The Customers search screen appears.

    Assigning_A_New_Or_Existing_Customer_To_A_Guest_Check1.png

  • Type a customer name or phone number in Search. The matching results appear on the screen.

  • Tap the customer name to assign the customer to the guest check.

    -OR-

    If the customer does not appear in the results, tap New Customer to enter customer information and tap the down arrow icon at the top right of the screen.

    -OR-

    If the customer does not want to provide you with their information, tap Cancel at the top left of the screen. The POS returns to the guest check screen.

    Note: You must enter the customer name and at least two other pieces of information to save the customer record.

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