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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Editing a customer profile

While in a guest check, it is possible to edit a customer's profile and make changes to their information, such as name and address.

To edit a customer profile:

  • Ensure the guest check is active on the order entry screen.
    Active guest check
  • Tap the customer name near the top of the POS screen. The Customer Profile screen appears with the customer information.
    Tap customer name
  • Tap Edit.
  • Edit the information, as needed.
    Edit the customer information
  • Tap Save on the top right of the screen to save the changes.

Looking for resources or help with Silver? Click here.

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