You cannot:

• Close a check while processing a gift card transaction.
• Apply a payment to the check while processing a gift card transaction.
• Use the Quantity or Repeat buttons when selling a gift card.

Selling gift cards

Gift cards are special items that connect to a host for approval as soon as you slide the card across an available magnetic stripe reader (MSR), or manually enter the gift card number and touch OK.

SCENARIO: PRE-DEFINED VALUE GIFT CARD The guest purchases a new $20.00 gift card. You cannot enter a purchase amount when selling the gift card because the price is defined in the BOH. The Aloha POS system sends a request to the host to activate the card for $20.00. The host returns with either an approval or a decline.

SCENARIO: OPEN VALUE GIFT CARD The guest purchases an open-value card and wants to start with a balance of $50.00. You enter a purchase amount of $50.00 in the FOH. The Aloha POS system sends a request to the host to activate the card and add a $50.00 value to the card. The host returns with either an approval or a decline.

SCENARIO: ADD VALUE The guest wants to increase the balance of an existing card to $100.00. You enter a purchase amount of $100.00 in the FOH. The Aloha POS system sends a request to the host to add $100.00 to the balance of the card. The host returns with either an approval or a decline.

Selling a single gift card

You sell a single gift card as you would any other item.

To sell a single gift card:

• Locate and touch a menu item configured as a gift card. The Please Enter Card screen appears.

• Confirm the quantity and touch OK.

• If the card does not have a price defined in the BOH, enter the purchase amount, using the numeric keypad, and touch OK.

• Slide the gift card across an available MSR, or manually enter the gift card number using the numeric keypad, and touch OK.

  If the Manager Override dialog box appears, touch OK to display the Manager Approval screen.

  A manager, or another employee with a similar access level, must enter a password, and touch OK. Enter the entire card number and verify the number you enter on screen matches the card before touching OK.

  The Aloha POS system connects to the host and begins processing. The Order Entry screen appears with the gift card transaction in blue text in the guest check window. Upon approval, the text turns to black and order the gift card.

• Close the check as normal.

Selling multiple gift cards

To sell multiple gift cards, select the number of gift cards, slide the first card, and touch OK. A new screen appears asking you to slide the next card and specify the remaining number of cards to enter. Continue until you enter all cards. After entering the last card number, the system connects to the host and begins processing. When you use this method to sell more than one gift card, each card appears as a separate transaction in the guest check window.

To sell multiple gift cards:

• Locate and touch a menu item configured as a gift card. The Please Enter Card screen displays.

• Enter the quantity of gift cards, using the numeric keypad, and touch OK.

• If the card does not have a price defined in the BOH, enter the purchase amount using the numeric keypad, and touch OK.

• Slide the gift card across an available reader, or enter the gift card number using the numeric keypad, and touch OK.

  If you encounter a Manager Override dialog box, touch OK to display the Manager Approval screen. A manager, or another employee with a similar access level, must enter a password, and touch OK. Enter the entire card number and verify the number you enter on screen matches the card before pressing OK. You encounter the Manager Approval screen on the first card number only, and do not need to keep entering a manager password to complete the transaction.

  An additional screen appears for the next card, based on the quantity number.

• Repeat step 4 until you enter all gift cards. The system connects to the host and begins processing. The Order Entry screen appears with each gift card transaction in blue text in the guest check window. Upon approval, the text turns to black and orders the gift cards.

• Close the check as normal.

Deleting gift cards

You can only delete a gift card in the same manner in which you sell the gift card. For example, if you sell four gift cards to a customer as single gift cards, four separate transactions display in the guest check window. If the guest decides they only want three gift cards, select one of the gift card transactions and touch Delete to remove it from the guest check.

To delete a gift card:

• Touch the gift card transaction in the guest check window.
• Touch Delete.
• If you encounter a Manager Override dialog box, touch OK to display the Manager Approval screen. A manager, or another employee with a similar access level, must enter a password, and touch OK.
• Select a reason for deleting the gift card. The Aloha POS system sends a request to the host to reverse the selected transaction. Upon approval of the deletion, another gift card transaction appears in the guest check window in red with a negative amount to offset the original transaction.

Continue to "Applying a gift card payment."