The Fraudulent Accounts report lets you view transaction and reward metrics for possible and confirmed fraudulent accounts. This report is available with the Premium package.

All dates are specific to the brand reporting time zone that is configured in their brand settings.

• Start Dates begin at 12:00:00 AM on the chosen date.
• End Dates end at 11:59:59 PM of the chosen date.

Info boxes

Action Item: The goal is to get the % Identified Accounts as close to 100% as possible. Anything below 100% indicates that possible fraudulent accounts are being missed for review.

Always make sure the Open Accounts to Review is 0. If it is not, you can click Review to take you to the Fraud Monitoring page.

You can see the following information within the info boxes.

Suspended Fraud Accounts (All Time) — View the total number of accounts marked with a reason and suspended.

Suspended Fraud Accounts (Selected Range) — View the total number of accounts marked with a reason and suspended within the selected time period.

% Identified Accunts — View the percentage of accounts that have been reviewed out of all the possible faudulent accounts identified.

Open Accounts to Review — The number of possible fraudulent accounts currently identified that need to be reviewed. Click Review to be brought to a new page to review these accounts.

Timeline

The timeline shows cards that have been identified as possibly fraudulent, accounts that were suspended due to fraud, and accounts that were marked as not fraudulent over time.

Action Item: Use the timeline to track spikes in the Identified accounts. Knowing the timeframe of spikes may help you identify if something is correlated.

Example: Is your brand running a promotion that may incentivize people to create fake accounts?

Identified — The number of possible fraudulent accounts identified in the time period selected.

Suspended — The number of possible fraudulent accounts suspended due to fraud in the time period selected.

Not Fraud — The number of possible fraudulent accounts marked as not fraudulent in the time period selected.

Labels

Use the Labels drop-down to toggle whether data labels appear on the graph or not. Selecting with labels displays a more detailed graph containing labels. Selecting without labels displays a cleaner graph.

Timespan drop-down

You can determine the time span of the chart. Choose between Timeline, Month, Quarter, or Year.

Suspend Reason table

This table displays the reasons accounts were suspended.

Action Item: Use this table to understand where your fraud problems may be coming from.

Example: If there is a large percentage of Spam/Phishing fraudulent accounts, you may need to investigate where they are coming from. Is your brand running a promotion that may incentivize people to create fake accounts?

Suspend Reason — The specific reason the fraudulent account was suspended. This matches the selection at the time of suspension.

Fraud Accounts (All Time) — View the total number of accounts marked with a reason and suspended.

Percentage (All Time) — View the percentage of accounts marked with a reason and suspended. This value is rounded.

Fraud Accounts (Selected Range) — View the total number of accounts marked with a reason and suspended within the selected time period.

Percentage (Selected Range) — View the percentage of accounts marked with a reason and suspended within the selected time period. This value is rounded.

Reward Type table

This table displays the rewards that were saved and rewards that are currently at risk.

Action Item: Use this table to report on rewards that have been saved by identifying and suspending fraudulent accounts before they were redeemed. Always make sure the Rewards At Risk column is 0. You can achieve this by reviewing open accounts.

Reward Type — The type of rewards that may be at risk or have been saved by suspending fraudulent accounts.

Rewards Saved (All Time) — The total amount of rewards saved by identifying and suspending fraudulent accounts.

Rewards Saved (Selected Range) — The total amount of rewards saved by identifying and suspending fraudulent accounts within the selected time period.

Rewards At Risk — The total amount of rewards at risk of being redeemed by accounts identified as possibly fraudulent.