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Frequently asked questions

Consumer Marketing

Transactions report

The Transactions report allows you to view detail-level transaction data and filter by time, location, program, transaction type, and more.

Tip: You must have an Account Group selected or applied to your user to view all of the reports.

Views

Default view

The Default view is what you will see immediately upon accessing the report. It allows for a variety of filtering options.

Search view

The Search view allows you to filter for a specific external ID. This view does not support any filtering other than an exact search for the transactions' External ID. All table columns are visible except for the Program column. A maximum of 10 rows will be returned.

Viewing sample Transactions report

Filters

You can target specific data within your report by selecting from MORE FILTERS. These filters include:

Date Range — All dates are specific to the brand’s reporting time zone that is configured in their brand settings.

  • Start Dates begin as of 12:00:00AM of the chosen date.
  • End Dates end as of 11:59:59PM of the chosen date.

Location — Allows you to filter transactions by location.

Program — Filter transactrions by program.

Transaction Type — Filter transactions by transaction types.

Campaign — Filter transactions by campaign.

VT User Activity &mdash: Filter for the presence or absence of VT User Activity.

VT User — Filter for transactions entered in VT by a specific brand user.

Click MORE FILTERS to expand your filter options

Info box

You will be able to view the Total Transaction info box. The total transaction count matches the filter criteria.

Table columns

Available columns will vary based on the view that is selected. Table columns include:

Column nameDescription
RequestThe request ID for this transaction. Note that depending on your permissions, you may be able to click on a hyperlink to open additional details about this transaction.

If the transaction is a Checkout Complete, you will see both the Transaction Details and API Details tabs. If the transaction is any other transaction type, then only the API Details tab will appear. You can learn more about these tabs here.
External IDThe external ID for this transaction.
TypeThe transaction type for this transaction.
VT User IDThe ID for the user who entered this transaction in VT (if applicable).

When populated, you can click on the hyperlink to open the VT User Details drawer to find out the name and email address of the user. If the VT User is not an internal brand user, brands will be directed to support to find out more information about the user.
DateThe date and time when the transaction occurred.
AmountThe net sales amount for this transaction.
Discount AmountThe total discount for this transaction.
Currency TypeThe currency type for the transaction location.
Card NumberThe card number for this transaction.
Child CardThe child card number for this transaction (if applicable). This only appears if your brand has child cards. It will be labeled to match the name of your child cards.
LocationThe transaction location.
ProgramThe program to which the transacting card belongs.
Has HoldThis is a Yes/No flag if the card has a hold.
CashoutThis is a Yes/No flag if the transaction results in a cashout.
AdjustmentThis is a Yes/No flag if the transaction results in an adjustment.
Return RelatedThis is a Yes/No flag if the transaction is part of a return.
GiftThe net amount of the Stored Value balance that was issued or redeemed as part of this transaction.
LoyaltyThe net amount of Loyalty balance (Points or Punches) that was issued or redeemed as part of this transaction.
Customer RewardsThe net count of Custom rewards that were issued or redeemed as part of this transaction.

Note: The report table only returns a maximum of 500 randomized records that match your filter criteria. This Info Box provides a reference point of how many total records would be included in the Detail Export.

Default tansaction types

  • Checkout Complete
  • Update Balance
  • Update Account
  • Allocate
  • Void Transaction
  • Void Checkout
  • Transfer
  • Return Merchandise
Click DETAIL EXPORT to export an Excel or CSV file

Detail export

The Detail export provides a detailed breakout of all transactions that match the filter criteria. You can export either an Excel or CSV file by clicking the DETAIL EXPORT button. All files over one million records are automatically converted to CSV. When the export is finished processing, it will be available to download in the Notification Center or Report Center.

Sample export
  • In this Article

  • Views

  • Default view

  • Search view

  • Filters

  • Info box

  • Table columns

  • Default tansaction types

  • Detail export

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