Problem/Scenario: The Time Clock report in Back Office displays multiple duplicates for more than one user.

Symptoms to identify issue: Time Clock duplicating users, and most clock-in or clock-out times are showing as missing.

Resolution: Use escalation template to send this incident to Incident Management Team. They will review and send to development for removal of all duplicates. There is no need for merchant/support specialist to manually remove.

Technical support

If you have a technical/support issue, open a case using one of the following methods. When submitting a case, the following information helps our team resolve your issue more quickly:

To open a case:

• Call or text the support line: (877) 270-3475.
• Email customercare@ncrsilver.com. A case number is returned to you.

To submit a case, include the following:

• Your name, phone number and/or email address.
• Business name and location and/or active subscription number.
• Description of issue and what has been done to troubleshoot the issue so far.

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