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Operations 360

Overview

Ticketing

Key Components

Standard Views

Real-time View

Historical Reporting

Access via Customer Portal

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User Navigation and Interactions

Support Process

FAQs

Operations 360

Access via Customer Portal

Operations 360 is secured and authenticated via our Customer Portal (Customer Portal). A user must be configured and profiled to use Operations 360.

Additionally, it is possible to set up Active Directory federation so that you can authenticate on your own network and not have to login again with the Customer Portal. This will allow easier access to Operations 360. This typically, only makes sense if there are enough users needing access to as there is configuration setup required by both parties for this to work.

Customer Portal login

O360 application in Customer Portal home page

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