Dashboards
With Operations 360 there is greater ability for scalability and granularity of the view:
| Name | Description | Data Refresh Frequency | Default Permissions |
|---|---|---|---|
| Multi-Store Home Page | Provides near real-time visibility into:
| Near real-time. typically, < 10 minutes from when the incident is created in the service desk | Operations Manager: All stores/select stores |
| Multi-store Incident Dashboard | Provides insights into the operational performance such as – trends in open and resolved incidents, Pareto by Resolver groups, trending of incidents by time of the day, or any period, and ability to view incident details for a selected period | Historical | Operations Manager: All stores/select stores |
| Multi Store Field Service Request | Provides insights into the field performance such as – trends in open and resolved field service requests, trending of request by period, an ability to view sites with most service requests and a separate site to view area of failure. | Real time and historical | Operations Manager: All stores/select stores |
| SLA Management (for Service Desk customers only) | Provides widgets to highlight SLA performance for key KPIs Telephony:
Incidents:
| Historical | Operations Manager: All stores/select stores |
| Connectivity Management dashboards (for connected customers only) | Visibility into provisioned devices, connectivity, and events at store level. Near real-time events as it occurs at stores by severity and categories. | Near real-time and historical events. | Operations Manager: All stores/select stores |
| Single Store Home Page | Limited view of only a single store data. View of real time and historical incidents and field service requests. Incident view broken down by status, priority, duration, resolver groups and channel. | Near real-time and historical incidents and service requests. | Store Manager: Single Store |