Use Settings & Privacy > Admin > Diagnostics to view uploaded logs or to request logs from the POS for any specific station. This helps to detect the error-prone data from the Point of sale (POS).

Prerequisite: You should upload diagnostics using Diagnostics > Upload diagnostics from the POS station.

You can view device specific and store specific logs in the diagnostics page.

To view device specific logs:

• Log in to Back Office using Company View (All Stores) or select a specific store.

• Select Settings & Privacy > Admin > Diagnostics.

  

• Select Filter by Device.

• Select All Devices or the required device/station from the 'Station Name' drop-down list.

  

• Filter the results by Today, Last 7 days, Last 30 days or use the calendar icons to select start and end dates.

• Select the required log type (All, Logs, Screenshot, and Data) from the 'Type' drop-down list.

  

• Click the refresh icon to view the device specific log.

  Tip: Select the device specific log record to download to your system.

To view store specific logs:

You can view filtering options derived from current merchant.

• On the Diagnostics page, select Filter by Store.

  

• Select All Stores or the required Store from the 'Store Name' drop-down list.

• Filter the results by Today, Last 7 days, Last 30 days or use the calendar icons to select start and end dates.

• Select the required log type (All, Logs, Screenshot, and Data) from the ‘Type’ drop-down list.

  

• Click the refresh icon to view the store specific log.

  Tip: Select the store specific log record to download to your system.

To request diagnostics from the POS:

• On the Diagnostics page, click REQUEST DIAGNOSTICS.

  

  The 'Request Diagnostics' pop-up window appears.

  

• Select the required devices for which to provide a diagnostic upload and click Request.

  

• Click Ok to confirm.

  Note: It may take some time for the results to appear.

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