If you replace your mobile device, you must disable Google Authenticator from your account and set it up on your new device. Follow the steps below to disable and re-enable Google Authenticator.

If you lost your phone, you will need to submit a request to have your two-factor authentication cleared.

Step 1: To find your account, navigate to the menu in the top right corner of the screen and click the user icon to open the My Account menu.

Step 2: Click Manage Account from the popup menu that appears.

Step 3: Click Two-Step Authentication. A page explaining your two-step authentication options appears.

Step 4: Click Disable under Google Authentication. A prompt to enter your password appears. A password is required to remove Google Authentication from your account.

Step 5: Enter your passward and click Disable. A message informing you that Google Authenticator has been disabled appears.

Step 6: Click Back to My Account.

Additionally, you will receive an email confirming that Google Authentication was removed from your account.

Note: Before you can re-add Consumer Marketing to your Google Authenticator App, you need to delete the old Consumer Marketing entry that has been stored. To add a new device via Google Authenticator, follow these steps.