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Docs

Ticketing

Overview

Ticket List

Overview

Ticket Details

Table Operations

Ticket Creation

Ticket Update

Problem List

Ticketing

Details View Overview

You can select an incident from the Ticket list by simply clicking on it - the incident will be selected and Ticket Details made visible.

Details View allows users to view pertinent information for a certain ticket:

  • Incident ID
  • Description
  • Product ID
  • Assigned to
  • Site/ Store
  • Status
  • Status Reason

Details View

Subheader and Tabs

Just underneath the page header, users will see the Ticket ID and a "back" to return to Table View.

Below that are available tabs, which may include Remarks and/or Problem List

Details Body

See below for additional details on the remaining sections

  • Brief Summary
  • Details Section
  • Detailed Description
  • Contact Info
  • In this Article

  • Subheader and Tabs

  • Details Body

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