The following tips provide troubleshooting for custom FOH reports.

Report does not display or print

If a report does not print, ensure the appropriate file, with a .cfg extension, resides in the Data and NewData directories. Additionally, you must link the .cfg file to the corresponding Custom Report button on a panel. See Adding a custom report button to a panel and Designing the FOH Select a Report screen in Table Service.

Calculation or string does not appear

If a calculation or string does not appear in a custom section of a custom FOH report, ensure the following:

• You typed the correct syntax for the formula, such as <Val(3:#Guests/#Checks)>.
• You used the correct algebraic operators.
• You used a variable which is supported with your POS version.

See Creating a custom FOH report.

Report appears blank with no data

This usually occurs when you select more than one employee for which to generate data in the report. The configuration management tool is unable to resolve the multiple selection. If you intend to select more than one employee, or all, you must select ‘Allow report to be run for multiple employees at a time’ in Maintenance > Business > Custom FOH Reports. See Creating custom FOH report.

Return to the main Custom FOH Reports page.