Use the Panel Options tab to define and refine the order flow process, as controlled with user interface elements. Using the tabs available under Panel Options, you define the order mode buttons that appear when you enter a new order and the action buttons that appear on the right side of ATO screens you access from the navigation bar, such as the Look Up, Pick Up and Dispatch screens. You also define the columns to appear on certain screens, such as when you look up a customer or enter a new guest account, and the information to appear on the Dashboard Settings screen.

ATO refers to the buttons that appear on many of the ATO screens, such as Order Details, Modify, Tender, Change Mode, and more, as action buttons. The screen you are defining determines which action buttons you can add to the screen. For example, you can not add any action buttons to the Look Up screen, you can add the Modify action button to all screens accessed from the navigation bar and to the Check Detail screen, but you cannot add the Modify action button to the Dashboard Settings screen. Refer to Table, [Actions] (#actions), for a complete list of action buttons and the screens on which each one can appear.

Panel Options tab

Group Bar: Panel Options

Enable 2nd generation UI — Enables the blue ATO user interface on the FOH. This user interface provides a consistent look and feel across NCR Hospitality products. ATO uses the original gray 'v1.1' user interface, when you clear this option.

QS Aloha tender screen — Defines the screen configured in Quick Service Screen Designer > Work with Screens you are navigated to when touching TENDER.

Default Aloha screen — Indicates the Quick Service screen at a global level to which an Aloha Takeout employee navigates from the Aloha Takeout interface.

Panel Options id="lookup-tab"> Lookup tab

The Lookup tab applies only to the appearance and behavior of the Look Up screen, accessed from the ATO navigation bar. Use the options available on this tab to define the information to appear on the screen when searching for/adding a new guest and the order modes to appear when entering an order. Group Bar: Settings

Auto search timeout (seconds) — Defines the number of seconds of inactivity the application waits before performing a search for criteria already entered.

Enable sort order — Allows you to configure multiple sorting levels for displaying the list of guests on the Lookup screen. For example, you can configure the returned list to sort by Last Name, then by Home Phone. When cleared, the system returns the list based on the order they are found. Related Options: This option enables the Sort Orders tab. Required Options: You must configure the sorting levels on the Sort Orders tab that appears on this same tab when you select 'Enable sort order.'

Panel Options > Lookup id="columns-tab"> Columns tab

Use the Columns tab to add, remove and sort the columns available on the Look Up screen.

Group Bar: Columns

Column name — Indicates the columns already selected to appear on the Look Up screen. The columns appear on the screen in the order they appear in this list. We suggest moving more prominent customer information to the top (left), to help employees select a correct customer quickly. To choose additional columns, click the Add drop-down arrow, select a column, and click OK. To remove a column from the Look Up screen, select it in the 'Column name' list and click Remove. All columns will not fit on the ATO screen, if selected.

Panel Options > Lookup id="order-modes-tab"> Order Modes tab

Use the Order Modes tab to add, remove, and sort the order modes available on the Look Up screen.

Group Bar: Order Modes

Column name — Indicates the order modes already selected to appear, immediately prior to creating a new order, on the Look Up screen. The order modes appear on the screen in the order they appear in this list. To choose additional order modes, click the Add drop-down arrow, select an order mode, and click OK. To remove an order mode from the Look Up screen, select it in the 'Column name' list and click Remove. Select order modes that match your business environment. Use Translation Editor to change order mode button text, if needed.

• Call-In — A 'Start Call In' button appears on the Look Up screen to initiate a call-in or pick up order for a selected customer.
• Catering — A 'Start Catering' button appears on the Look Up screen to initiate a catering order for a selected customer.
• Curbside — A 'Start Curbside' button appears on the Look Up screen to initiate a curbside order for a selected customer.
• Delivery — A 'Start Delivery' button appears on the Look Up screen to initiate a delivery order for a selected customer.
• Eat-In — No current functionality.
• Faxed-In — A 'Start Faxed In' button appears on the Look Up screen to initiate an order faxed to the store for a selected customer.
• Walk-In — A 'Start Walk In' button appears on the Look Up screen to initiate a order for a counter customer based on the search text or a selected customer, depending on the 'Require customer for walk-in' option setting.
• Web — A 'Start Web' button appears on the Look Up screen to initiate an online order for a selected customer. This may be enabled if the customer has issues ordering online, yet the sale should still be accounted to the 'Web' order mode.

Panel Options id="pickup-tab"> Pickup tab

The Pickup tab applies only to the appearance and behavior of the Pick Up screen, accessible from the ATO navigation bar.

Group Bar: Settings

Auto search timeout (seconds) — Defines the number of seconds of inactivity the application waits before performing a search for criteria already entered.

Enable quick detail — Allows you to view item and payment information for an Aloha Takeout order in a popup window. You must press and hold down the order to display the window. Use this feature as an alternative to selecting an order and touching Order Details to view check content from the full-sized Check Details screen.

Auto scroll order list to top — Enables the system to always show the first order in the list when you change the filter, sort order, or return to the Pick Up screen.

Bypass filters on search — Allows you to search for an order on this screen and bypass any filter in effect at the time, essentially using the 'All' filter without switching to it first. This saves time in switching between filters and eliminates confusion when an order does not appear in a search result. Documented Version: v17.1.

Navigate to order details — Automatically navigates to and displays an order in the Order Details screen when a search from the Pickup screen returns a single order that meets the criteria. Documented Version: v17.1.

Panel Options > Pickup id="columns-tab"> Columns tab

Use the Columns tab to add, remove and sort the columns available on the Pick Up screen.

Group Bar: Columns

Column name — Indicates the columns already selected to appear on the Pick Up screen. The columns appear on the screen in the order they appear in this list. We suggest moving more prominent customer information to the top (left), to help employees select a correct customer quickly. To choose additional columns, click the Add drop-down arrow, select a column, and click OK. To remove a column from the Look Up screen, select it in the 'Column name' list and click Remove. All columns will not fit on the ATO screen, if selected.

Panel Options > Pickup id="actions-tab"> Actions tab

Use the Actions tab to add, remove, and sort the action buttons available on the Pick Up screen.

Group Bar: Actions

Action name — Indicates the action buttons already selected to appear on the right side of the Pick Up screen in the ATO FOH user interface. The buttons appear on the screen in the order they appear in this list. To choose additional action buttons, click the Add drop-down arrow, select an action, and click OK. To remove an action button from the Pick Up screen, select it in the 'Action name' list and click Remove. Move the commonly used action buttons to the top of the screen; move less used action buttons toward the bottom.

Panel Options > Pickup id="sort-selectors-tab"> Sort Selectors tab

Use the Sort Selectors tab to add, remove, and organize sort selectors available on the Pick Up screen. Sort selectors allows you to sort orders. The customer name, phone number, and promise time are selected by default; however, you can remove them from the screen if they are not needed. The buttons appear on the screen in the order they appear in this list. To choose additional sort selector buttons, click the Add drop-down arrow, select a sort selector, and click OK. To remove a sort selector button from the Pick Up screen, select it in the 'Sort selector name' list and click Remove. Move the commonly used sort selector buttons to the top of the screen; move less used sort selector buttons toward the bottom.

Group Bar: Sort Selectors

Sort selector name — Indicates the sort selector already selected to appear on the Pick Up screen.

Panel Options id="dispatch-tab"> Dispatch tab

The Dispatch tab applies only to the appearance and behavior of the Dispatch screen, accessible from the ATO navigation bar.

Group Bar: Settings

Enable multi-selection — Provides the capability of selecting more than one delivery order at a time for assignment to drivers.

Auto search timeout (seconds) — Defines the number of seconds of inactivity the application waits before performing a search for criteria already entered.

Alert box timeout — Defines the number of seconds an alert box remains visible before it closes.

Enable auto-expansion — Enables screen segments to auto-expand when navigating to the Dispatch screen. Upcoming order segments appear in expanded segments for dispatch. Orders for later dispatch are hidden in collapsed segments. This reduces information overload and button touches to expand segments each time you access the Dispatch screen.

Auto-expand threshold (in minutes) — Defines the number of minutes in advance of the current time that segments automatically expand.

Sort drivers alphabetically — Enables drivers to appear alphabetically on the Drivers screen as opposed to the next available driver sort. The system alphabetizes by last name.

Enable quick detail — Allows you to view item and payment information for an Aloha Takeout order in a popup window. You must press and hold down the order to display the window. Use this feature as an alternative to selecting an order and touching Order Details to view check content from the full-sized Check Details screen.

Panel Options > Dispatch id="actions-tab"> Actions tab

Use the Actions tab to add, remove, and sort the action buttons available on the Dispatch screen.

Group Bar: Actions

Action name — Indicates the action buttons already selected to appear on the right side of the Dispatch screen in the ATO FOH user interface. The buttons appear on the screen in the order they appear in this list. To choose additional action buttons, click the Add drop-down arrow, select an action, and click OK. To remove an action button from the Dispatch screen, select it in the 'Action name' list and click Remove. Move the commonly used action buttons to the top of the screen; move less used action buttons toward the bottom.

Panel Options id="future-tab"> Future tab

The Future tab applies only to the appearance and behavior of the Future screen, accessible from the ATO navigation bar.

Group Bar:Settings

Enable multi-selection — Provides the capability of selecting more than one order at a time, to manually release multiple future orders.

Alert box timeout — Defines the number of seconds an alert box remains visible before it closes.

Customer view auto search timeout — Defines the number of seconds the application searches for an order, in the customer view, before timing out.

Month view number of weeks — Establishes a default number of weeks visible at one time in the Month view. Set this option based on the smallest screen resolution used by an ATO client. Five (weeks) for 15" screen or larger terminals. Three (weeks) for 12" screen terminals with 800 x 600 resolution.

Enable future auto expansion — Enables screen segments to auto-expand when navigating to the Future screen. Upcoming order segments appear for viewing and releasing. Orders for later dispatch are hidden in collapsed segments. This reduces information overload and button touches to expand segments each time you access the Future screen. Related Options: This option enables the 'Future auto expand threshold (in minutes)' option.

Future auto expand threshold (in minutes) — Defines the number of minutes in advance of the current time that segments automatically expand. Required Options: You must select 'Enable future auto expansion' for this option to appear.

Enable quick detail — Allows you to view item and payment information for an Aloha Takeout order in a popup window. You must press and hold down the order to display the window. Use this feature as an alternative to selecting an order and touching Order Details to view check content from the full-sized Check Details screen.

Panel Options > Future id="customer-view-columns-tab"> Customer View Columns tab

Use the Customer View Columns tab to customize the columns on the Future screen.

Group Bar: Customer View Columns

Column name — Indicates the columns already selected to appear on the Future screen. The columns appear on the screen in the order they appear in this list. We suggest moving more prominent customer information to the top (left), to help employees select a correct customer quickly. To choose additional columns, click the Add drop-down arrow, select a column, and click OK. To remove a column from the Future screen, select it in the 'Column name' list and click Remove. All columns will not fit on the ATO screen, if selected.

Panel Options > Future id="actions-tab"> Actions tab

Use the Actions tab to customize the action buttons on the Future screen.

Group Bar: Actions

Action name — Indicates the action buttons already selected to appear on the right side of the Future screen in the ATO FOH user interface. The buttons appear on the screen in the order they appear in this list. To choose additional action buttons, click the Add drop-down arrow, select an action, and click OK. To remove an action button from the Future screen, select it in the 'Action name' list and click Remove. Move the commonly used action buttons to the top of the screen; move less used action buttons toward the bottom.

Panel Options id="customer-selection-tab"> Customer Selection tab

The Customer Selection tab applies only to the appearance and behavior of the customer selection screen that appears when looking up a customer from the Future screen or using the 'FLOW_ORDER_TO_TAKEOUT' custom activity function. This screen is similar to the Look Up screen.

Group Bar: Settings

Auto search timeout — Defines the number of seconds of inactivity the application waits before performing a search for criteria already entered.

Panel Options > Customer Selection id="columns-tab"> Columns tab

Use the Columns tab to customize the columns on the Customer Selection screen.

Group Bar: Columns

Column name — Indicates the columns already selected to appear on the Future screen. The columns appear on the screen in the order they appear in this list. We suggest moving more prominent customer information to the top (left), to help employees select a correct customer quickly. To choose additional columns, click the Add drop-down arrow, select a column, and click OK. To remove a column from the Future screen, select it in the 'Column name' list and click Remove. All columns will not fit on the ATO screen, if selected.

Panel Options > Customer Selection id="actions-tab"> Actions tab

Use the Actions tab to customize the action buttons on the Customer Selection screen.

Group Bar: Actions

Action name — Indicates the action buttons already selected to appear on the right side of the customer selection screen in the ATO FOH user interface. The buttons appear on the screen in the order they appear in this list. To choose additional action buttons, click the Add drop-down arrow, select an action, and click OK. To remove an action button from the customer selection screen, select it in the 'Action name' list and click Remove. Move the commonly used action buttons to the top of the screen; move less used action buttons toward the bottom.

Panel Options > Order Details id="actions-tab"> Actions tab

The Order Details tab controls the action buttons that appear on the Check Detail screen when you touch the ORDER DETAILS button.

Group Bar: Actions

Action name — Indicates the action buttons already selected to appear on the right side of the Check Detail screen in the ATO FOH user interface. The buttons appear on the screen in the order they appear in this list. To choose additional action buttons, click the Add drop-down arrow, select an action, and click OK. To remove an action button from the Check Detail screen, select it in the 'Action name' list and click Remove. Move the commonly used action buttons to the top of the screen; move less used action buttons toward the bottom.

Panel Options id="driver-tab"> Driver tab

The Driver tab applies only to the appearance and behavior of the Driver screen, accessible from the ATO navigation bar.

Group Bar: Settings

Sort drivers alphabetically — Enables you to sort available drivers alphabetically by last name.

Enable quick detail — Allows you to view item and payment information for an Aloha Takeout order in a popup window. You must press and hold down the order to display the window. Use this feature as an alternative to selecting an order and touching Order Details to view check content from the full-sized Check Details screen.

Panel Options > Driver id="actions-tab"> Actions tab

Use the Actions tab to customize the action buttons on the Driver screen.

Group Bar: Actions

Action Name — Indicates the action buttons already selected to appear on the right side of the Driver screen in the ATO FOH user interface. The buttons appear on the screen in the order they appear in this list. To choose additional action buttons, click the Add drop-down arrow, select an action, and click OK. To remove an action button from the Driver screen, select it in the 'Action name' list and click Remove. Move the commonly used action buttons to the top of the screen; move less used action buttons toward the bottom.

Panel Options id="info-bar-tab"> Info Bar tab

The Info Bar tab applies only to the appearance and behavior of the Dashboard Settings screen that appears when you touch Adjust Quote on the ATO FOH user interface. The values entered in the Dashboard Settings screen get used throughout ATO to assist with quote and promise times, such as the quote times that appear on the dashboard.

Group Bar: Settings

Enable 'Stop accepting online orders' — Controls whether a store can stop accepting online orders temporarily until EOD, or semi-permanently until specifically started again by the manager. The default for this option is Disabled. Documented Version: v17.1

• Disabled — Automatically prevents the acceptance of online orders from the BSP service at the store and the 'Stop Accepting Online Orders' button never appears on the Dashboard Settings screen. This is the default selection.
• Stop accepting online orders and reset at end of day — Enables you to manually stop and start accepting online orders from the BSP service at the store and the 'Stop Accepting Online Orders' button appears on the Dashboard screen. The store begins accepting online orders after the end of day occurs.
• Stop accepting online orders and do not reset at end of day — Enables you to manually stop and start accepting online orders from the BSP service at the store and the 'Stop Accepting Online Orders' button appears on the Dashboard screen. You must manually accept online orders even after the end of day occurs.

Catering online orders state — Controls whether a store can accept catering online orders temporarily until EOD, or semi-permanently until specifically started again on the Dashboard Settings screen. Documented Version: ATO v20.1.

• Disabled — Prevents the ‘Catering Online Orders’ button from appearing on the Dashboard Settings screen, automatically prohibiting the acceptance of catering online orders at the store.
• Accept Catering online orders and reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting catering online orders, with accepting being the default selection in the Front-of-House. The system resets the button to accepting catering online orders after the end of day occurs. This is the default selection.
• Stop accepting Catering online orders and do not reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting catering online orders, with not accepting being the default selection in the Front-of-House. You must manually touch the button to accept catering online orders.

Curbside online orders state — Controls whether a store can accept curbside online orders temporarily until EOD, or semi-permanently until specifically started again on the Dashboard Settings screen. Documented Version: ATO v20.1.

• Disabled — Prevents the ‘Curbside Online Orders’ button from appearing on the Dashboard Settings screen, automatically prohibiting the acceptance of curbside online orders at the store.
• Accept Curbside online orders and reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting curbside online orders, with accepting being the default selection in the Front-of-House. The system resets the button to accepting curbside online orders after the end of day occurs. This is the default selection.
• Stop accepting Curbside online orders and do not reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting curbside online orders, with not accepting being the default selection in the Front-of-House. You must manually touch the button to accept curbside online orders.

Delivery online orders state — Controls whether a store can accept delivery online orders temporarily until EOD, or semi-permanently until specifically started again on the Dashboard Settings screen. Documented Version: ATO v20.1.

• Disabled — Prevents the ‘Delivery Online Orders’ button from appearing on the Dashboard Settings screen, automatically prohibiting the acceptance of delivery online orders at the store.
• Accept Delivery online orders and reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting delivery online orders, with accepting being the default selection in the Front-of-House. The system resets the button to accepting delivery online orders after the end of day occurs. This is the default selection.
• Stop accepting Delivery online orders and do not reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting delivery online orders, with not accepting being the default selection in the Front-of-House. You must manually touch the button to accept delivery online orders.

Drive-thru online orders state — Controls whether a store can accept drive-thru online orders temporarily until EOD, or semi-permanently until specifically started again on the Dashboard Settings screen. Documented Version: ATO v20.1.

• Disabled — Prevents the ‘Drive-thru Online Orders’ button from appearing on the Dashboard Settings screen, automatically prohibiting the acceptance of drive-thru online orders at the store.
• Accept Drive-thru online orders and reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting drive-thru online orders, with accepting being the default selection in the Front-of-House. The system resets the button to accepting drive-thru online orders after the end of day occurs. This is the default selection.
• Stop accepting Drive-thru online orders and do not reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting drive-thru online orders, with not accepting being the default selection in the Front-of-House. You must manually touch the button to accept drive-thru online orders.

Pickup online orders state — Controls whether a store can accept pickup online orders temporarily until EOD, or semi-permanently until specifically started again on the Dashboard Settings screen. Documented Version: ATO v20.1.

• Disabled — Prevents the ‘Drive-thru Online Orders’ button from appearing on the Dashboard Settings screen, automatically prohibiting the acceptance of drive-thru online orders at the store.
• Accept Drive-thru online orders and reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting drive-thru online orders, with accepting being the default selection in the Front-of-House. The system resets the button to accepting drive-thru online orders after the end of day occurs. This is the default selection.
• Stop accepting Drive-thru online orders and do not reset at end of day — Enables a button on the Dashboard Settings screen that allows you to toggle between accepting and not accepting drive-thru online orders, with not accepting being the default selection in the Front-of-House. You must manually touch the button to accept drive-thru online orders.

Panel Options > Info Bar id="quote-times-tab"> Quote Times tab

Use the Quote Times tab to define such things as the increment of time to use when providing a quote to the guest, the elements to add to the Dashboard screen, and which elements can revert back to a default value during the End-of-Day.

Maximum — Specifies the maximum number of minutes, from 0 to 10,000, that you can set the quote time element. Documented Version: v17.1.

Minimum — Specifies the minimum number of minutes, from 0 to 10,000, that you can set the quote time element. Documented Version: v17.1.

Group Bar: Adjust Quote Settings

Use the Adjust Quote Settings group bar to define the increment of time, in minutes, to use when touching (+) or (-) to adjust the values that appear for each option. For example, you may want the delivery quote time that appears on the dashboard to increase in 15 minute increments, and the call in quote time to only increase in five minute increments. This improves efficiency and reduces screen touches of one minute increments. You can also specify the minimum and maximum values to enforce for each time.

Type — Specifies the quote time for which to configure the increment, minimum, and maximum values.

Increment — Specifies the number of minutes to increment or decrement the quote time each time you touch (+) or (-) on the Dashboard Settings screen.

Maximum — Specifies the maximum number of minutes, from 0 to 10,000, that you can set the quote time element.

Minimum — Specifies the minimum number of minutes, from 0 to 10,000, that you can set the quote time element.

Panel Options > Info Bar id="elements-tab"> Elements tab

Use the Elements tab to customize the elements that appear on the Dashboard Settings screen when you press the Adjust Quote Time button.

Group Bar: Elements

Element name — Indicates the elements already selected to appear on the Dashboard Settings screen. To choose additional elements, click the Add drop-down arrow, select an element type, and click OK. To remove an element from the Dashboard Settings screen, select it in the 'Element name' list and click Remove. Do not select an element for which there is not an active order mode defined in Takeout Settings > Order Modes tab > Order modes group bar. Use the Adjust Quote button in the ATO FOH user interface to access the Dashboard Settings screen and adjust the values for these elements.

• Call in Quote — Indicates you want the call-in quote time to appear on the Dashboard Settings screen, from which you can adjust the number of minutes that appear in the ATO dashboard for how long it takes to complete a call-in order.
• Walk In Quote — Indicates you want the walk-in quote time to appear on the Dashboard Settings screen, from which you can adjust the number of minutes that appear in the ATO dashboard for how long it takes to complete a walk in order.
• Delivery Quote — Indicates you want the delivery quote time to appear on the Dashboard Settings screen, from which you can adjust the number of minutes that appear in the ATO dashboard for how long it takes to deliver an order.
• Catering Quote — Indicates you want the catering quote time to appear on the Dashboard Settings screen, from which you can adjust the number of minutes of advance notice required for a catering order. The system uses the value you enter in the Dashboard Settings screen to calculate the promise time that appears when you enter the order.
• Web Quote — Indicates you want the online order quote time to appear on the Dashboard Settings screen, from which you can adjust the number of minutes of advance notice required for an online order. The system uses the value you enter in the Dashboard Settings screen to calculate the promise time that appears to the guest when they place an online order.
• Default Prep Time — Indicates you want the default prep time to appear on the Dashboard Settings screen, from which you can adjust the number of minutes to use for prep time when calculating when to release a future order to the kitchen. A default value appears in the Dashboard Settings screen, which you can adjust if the kitchen is busy or item cook times vary throughout the day.
• Default Labor Time — Indicates you want the default labor time to appear on the Dashboard Settings screen, from which you can adjust the number of minutes used for labor time when calculating when your catering resources will be ready for the next order. The value you enter for labor time accounts for the length of time it takes for an order to leave the building to the time the resources return and are ready for the next order. You can manually adjust the labor time for each catering order.
• Default Drive Time — Indicates you want the default drive time to appear on the Dashboard Settings screen, from which you can adjust the number of minutes to use for drive time when calculating when to release a future order to the kitchen.
• Daily Message — This option is not commonly used with the second generation UI. Contact CSC if you need help configuring the 'daily message' to appear on the Dashboard Settings screen.

Panel Options > Info Bar id="metrics-tab"> Metrics tab

Use the Metrics tab to configure which elements can revert back to a default value during the End-of-Day.

Group Bar: Metrics

Metric name — Indicates the element in which you want to revert back to a default value during the End-of-Day. You should configure this on element you added to the info bar in Panel Options > Info Bar > Metrics tab.

• Call In Quote Time — Indicates you want the call-in quote time to revert back to a default value during the End-of-Day. If you do not stipulate a value in 'Reset at EOD value (in minutes),' the value reverts back to a default value set internally by ATO.
• Walk In Quote Time — Indicates you want the walk-in quote time to revert back to a default value during the End-of-Day. If you do not stipulate a value in 'Reset at EOD value (in minutes),' the value reverts back to a default value set internally by ATO.
• Delivery Quote Time — Indicates you want the delivery quote time to revert back to a default value during the End-of-Day. If you do not stipulate a value in 'Reset at EOD value (in minutes),' the value reverts back to a default value set internally by ATO.
• Web Quote Time — Indicates you want the Web quote time to revert back to a default value during the End-of-Day. If you do not stipulate a value in 'Reset at EOD value (in minutes),' the value reverts back to a default value set internally by ATO.
• Default Prep Time — Indicates you want the default prep time to revert back to a default value during the End-of-Day. If you do not stipulate a value in 'Reset at EOD value (in minutes),' the value reverts back to a default value set internally by ATO.
• Default Labor Time — Indicates you want the default labor time to revert back to a default value during the End-of-Day. If you do not stipulate a value in 'Reset at EOD value (in minutes),' the value reverts back to a default value set internally by ATO.
• Default Drive Time — Indicates you want the default drive time to revert back to a default value during the End-of-Day. If you do not stipulate a value in 'Reset at EOD value (in minutes),' the value reverts back to a default value set internally by ATO.
• Delivery Dispatch Time — Indicates you want the delivery dispatch time to revert back to a default value during the End-of-Day. If you do not stipulate a value in 'Reset at EOD value (in minutes),' the value reverts back to a default value set internally by ATO.
• Reset at EOD value (in minutes) — Stipulates the default value to which to reset each metric during the End-of-Day. The values you stipulate here appear in the Dashboard Settings screen, and the system uses them when calculating order promise times, future order release times, and more.

Panel Options id="all-orders-tab"> All Orders tab

The All Orders tab applies only to the appearance and behavior of the Orders screen, accessed from the ATO navigation bar.

Group Bar: Settings

Auto search timeout (seconds) — Defines the number of seconds of inactivity the application waits before performing a search for criteria already entered.

Enable quick detail — Allows you to view item and payment information for an Aloha Takeout order in a popup window. You must press and hold down the order to display the window. Use this feature as an alternative to selecting an order and touching Order Details to view check content from the full-sized Check Details screen.

Auto scroll order list to top — Enables the system to always show the first order in the list when you change the filter, sort order, or return to the Orders screen.

Panel Options > All Orders id="columns-tab"> Columns tab

Use the Columns tab to customize the columns on the All Orders screen.

Group Bar: Columns

Column name — Indicates the columns already selected to appear on the Orders screen. The columns appear on the screen in the order they appear in this list. We suggest moving more prominent information to the top (left), to assist with order selection. To choose additional columns, click the Add drop-down arrow, select a column, and click OK. To remove a column from the Orders screen, select it in the 'Column name' list and click Remove. All columns will not fit on the ATO screen, if selected.

Panel Options > All Orders id="actions-tab"> Actions tab

Use the Actions tab to customize the action buttons on the All Orders screen.

Group Bar: Actions

Action name — Indicates the action buttons already selected to appear on the right side of the Orders screen in the ATO FOH user interface. The buttons appear on the screen in the order they appear in this list. To choose additional action buttons, click the Add drop-down arrow, select an action, and click OK. To remove an action button from the Orders screen, select it in the 'Action name' list and click Remove. Move the commonly used action buttons to the top of the screen; move less used action buttons toward the bottom.

Panel Options > All Orders id="sort-selectors-tab"> Sort Selectors tab

Use the Sort Selectors tab to add, remove, and organize sort selectors available on the All Orders screen. Sort selectors allows you to sort orders. The customer name, phone number, and promise time are selected by default; however, you can remove them from the screen if they are not needed. The buttons appear on the screen in the order they appear in this list. To choose additional sort selector buttons, click the Add drop-down arrow, select a sort selector, and click OK. To remove a sort selector button from the Pick Up screen, select it in the 'Sort selector name' list and click Remove. Move the commonly used sort selector buttons to the top of the screen; move less used sort selector buttons toward the bottom.

Group Bar: Sort Selectors

Sort selector name — Indicates the sort selector already selected to appear on the All Orders screen.

Panel Options id="repeat-orders-tab"> Repeat Orders tab

The Repeat Orders tab controls the number of orders that can appear on the Previous Order screen. When you select a customer with prior orders, you then touch Repeat Order to access the Previous Order screen.

Group Bar: Settings

Orders displayed quantity — Defines the maximum number of previous orders to appear on the ATO FOH Previous Order screen.

Panel Options id="map-dispatch-tab"> Map Dispatch tab

The Map Dispatch tab controls the action buttons that appear on the Map screen, accessible from the ATO navigation bar.

Group Bar: Settings

Enable multi selection — Enables you to select multiple orders and assign them to one driver.

Sort drivers alphabetically — Sorts the drivers on the ATO navigation bar alphabetically, by the name of the driver.

Enable quick detail — Allows you to view item and payment information for an Aloha Takeout order in a popup window. You must press and hold down the order to display the window. Use this feature as an alternative to selecting an order and touching Order Details to view check content from the full-sized Check Details screen.

Panel Options > Map Dispatch id="actions-tab"> Actions tab

Use the Actions tab to customize the action buttons on the ATO navigation bar.

Group Bar: Actions

Action name — Indicates the action buttons already selected to appear on the right side of the Map screen in the ATO FOH user interface. The buttons appear on the screen in the order they appear in this list. To choose additional action buttons, click the Add drop-down arrow, select an action, and click OK. To remove an action button from the Map screen, select it in the 'Action name' list and click Remove. Move the commonly used action buttons to the top of the screen; move less used action buttons toward the bottom.

Panel Options > New Future Orders id="order-modes-tab"> Order Modes tab

Use the New Future Orders tab to define the order modes available on the Delayed Order Information (Future Orders) screen.

Group Bar: Order Modes

Column name — Defines the order modes to appear on the Delayed Order Information screen.

Panel Options id="express-entry-tab"> Express Entry tab

The Express Entry tab allows to define the order modes available on the Express Entry screen and allows you to start an Aloha Takeout order while adding a new guest. The default order modes for the screen are call in, delivery, and walk in; however, you may need to add more order modes.

Panel Options > Express Entry id="order-modes-tab"> Order Modes tab

Column name — Defines the order modes to appear on the Delayed Order Information screen.

Change Order Modes tab

The Change Order Modes tab allows you to add order modes to the Change Order Modes screen so you can easily change the initial order mode applied to an order from the Order Confirmation screen or by using the Change Order button.

Panel Options > Change Order Modes id="order-modes-tab"> Order Modes tab

Column name — Defines the order modes to appear on the Delayed Order Information screen.

Delivery Fees tab

Use the Delivery Fees tab to enable and support the delivery fees feature. Use these options to select and configure fees you want to add to delivery orders, based on several different criteria. Multiple delivery fee calculations may be enabled (stacked) to meet operational needs. Delivery fees are calculated by ATO based on the defined configuration and passed to the POS as order mode charges. ATO also 'locks' delivery fees to prevent the POS from overriding a delivery fee. Touch Delivery Fee on the Dispatch or Driver screen to adjust or remove a system calculated delivery fee.

Group Bar: Delivery fees by order mode

Order mode — Defines the order mode you use for delivery to which delivery fees are assigned. Required Options: You must select 'Enable delivery fees' for this option to appear.

Delivery Fees tab id="delivery-fees-settings-tab"> Delivery Fees Settings tab

Use the Delivery Fees Settings tab to define such things as the minimum and maximum charge for a delivery fee, whether the fee is a flat amount or a percentage of the check, and more.

Group Bar: Minimum charge

Enable — Enables the system to enforce a minimum delivery fee. When selected, other options appear. Required Options: You must select 'Enable delivery fees' for this option to appear, and it necessary to set a 'Minimum delivery fee amount.'

Minimum delivery fee amount — Defines the minimum delivery fee to cover operational costs. If a calculated delivery fee is less than the defined minimum, ATO uses the 'Minimum delivery fee amount' on a check. Required Options: You must select 'Enable delivery fees' and 'Enable minimum delivery fee' for this option to appear.

Group Bar: Maximum charge

Enable — Enables the system to enforce a maximum delivery fee. Required Options: You must select 'Enable delivery fees' for this option to appear, and you must set a 'Maximum delivery fee amount.'

Maximum delivery fee amount — Defines the maximum delivery fee reasonably acceptable by a customer. If the calculated delivery fee is more than the defined maximum, ATO uses the 'Maximum delivery fee amount' on a check. Required Options: You must select 'Enable delivery fees' and 'Enable maximum delivery fee' for this option to appear.

Group Bar: Check percentage

Enabled — Enables the system to calculate a delivery fee based on a percentage of the subtotal of the check. Required Options: You must select 'Enable delivery fees' for this option to appear. Related Requirements: You must set a 'Check percentage' to use for calculating a delivery fee.

Check percentage — Defines the percentage the system uses to calculate a delivery fee based on the subtotal of the check. Required Options: You must select 'Enable delivery fees' under the 'Settings' group bar, and 'Enabled' under the 'Check percentage' group bar, for this option to appear.

Group Bar: Flat amount

Enabled — Enables the system to charge a flat amount for a delivery fee. Required Options: You must select 'Enable delivery fees' for this option to appear, and you must enter a 'Flat amount' for the delivery fee.

Flat amount — Defines the dollar amount to add as a delivery fee for each delivery check. Required Options: You must select 'Enable delivery fees' under the 'Settings group bar, and 'Enabled' under the 'Flat amount' group bar, for this option to appear.

Group Bar: Distance from store

Enabled — Enables the system to calculate the delivery fee based on the distance from the store to the delivery address. Required Options: You must select 'Enable delivery fees' for this option to appear. Related Requirements: you must select a distance from the store and select either mile or kilometer for the distance calculation.

Distance from store (based on mapping) — Multiplies the defined setting by the number of miles or kilometers (selectable from the drop-down list) to each delivery address. This option typically requires Mapping is licensed and installed in order for ATO to automatically calculate a distance from store. However, distances can manually be entered in a delivery area to use this functionality without mapping. Required Options: You must select 'Enable delivery fees' and 'Enabled' under the Distance from store group bar for this option to appear. Related Options: Site Information (Line 1, City, State, Postal Code) determines the site address as the starting point for calculating a distance.

Distance unit — Select Mile or Kilometer as the means of calculating the distance from store. Required Options: You must select 'Enable delivery fees' and 'Enabled' under the 'Distance from store' group bar for this option to appear.

Group Bar: Delivery zone

Enabled — Enables the system to calculate the delivery based on the delivery fee defined in the zone. Required Options: You must select 'Enable delivery fees' for this option to appear, and you must identify a 'Delivery zone default fee.' Related Requirements: You must define delivery areas and delivery zones.

Delivery zone default fee — Adds the specified dollar amount to each delivery check, based on an address being located in a qualified delivery zone. Required Options: You must select 'Enable delivery fees' under the 'Settings' group bar, and 'Enabled' under the 'Delivery zone' group bar for this option to appear. Related Requirements: You must define delivery areas and delivery zones.

Delivery Fees id="day-parts-tab"> Day Parts tab

Use the Day Parts tab to enable delivery fees by day parts and to select the day parts for which you want to include a delivery fee.

Group Bar: Settings

Enabled — Adds the specified dollar amount to each delivery check, based on a day part in affect when you create an order or release a future order. When selected, a 'Day Parts' group bar appears. Required Options: You must select Enable delivery fees for this option to appear. Related Options: You can add as many day parts for which you want to assess a delivery fee, and assign a specific dollar amount to each day part. You add day parts in Maintenance > System Settings > Day part.

Group Bar: Day Parts

Enables you to define day parts for which you want to assess a delivery fee and assign a specific dollar amount to each day part. Required Options: You must select 'Enable delivery fees' under the 'Settings' group bar, and 'Enabled' under the 'Day Parts' group bar for this option to appear. Related Requirements: You add day parts in Maintenance > System Settings > Day part.

Phone Numbers tab

Use the Phone Numbers tab to define phone number formats for U.S. and non-U.S. implementations. Phone number functionality is flexible and supports multiple formats at a site. You can also apply regional settings for installations where the majority of the customers for a site have the same area code.

Group Bar: Settings

These options define the default telephone number type for new customer records, and if a telephone number is mandatory.

Default phone type — Designates the type of telephone number to use as the default for new customer records. Select None, Home, Cell, or Business from the drop-down list. Recommended Configuration: Depends on the site location: Downtown locations may use 'Business' for the default, while suburban sites may use 'Home.' The 'Cell' default could be appropriate for sites located near commuter centers, such as freeway exits, train stations, or bus terminals.

Require phone number — Requires a telephone number for new customer records.

Number phone digits — Designates the number of phone digits entered before ATO automatically searches for a match in the customer database.

Minimum extension digits — Specifies the minimum number of digits you allow for a phone extension. The default value is four.

Maximum extension digits — Specifies the maximum number of digits you allow for a phone extension. The default value is four. The number must be greater than, or equal to, the value in 'Minimum extension digits.'

Require extension for guest office phone numbers — Requires an extension for office phone numbers for new and edited customer records.

Default area code — Defines the default area code. This feature reduces user entry in small communities that have one area code. Recommended Configuration: Cleared, unless the site is located in a small community with one area code.

Pre-populate default area code — Uses the digits in 'Default area code' to pre-populate the area code when adding a new phone number. The area code may be edited by the user by selecting this area on the screen. Recommended Configuration: Cleared, unless the site is located in a small community with one area code.

Hide area code if equal to default — Hides the area code when displaying the phone number in ATO if it matches the default area code. Phone numbers with area codes different from the default, display the area code. This is helpful with mobile phone numbers. Recommended Configuration: Cleared, unless the site is located in a small community with one area code.

Use default U.S. phone format — Forces a 10-digit phone number format, consisting of a 3-digit area code and a 7-digit phone number in a (AAA) LLL-LLLL syntax. This option disables the ability to define additional phone formats. Recommended Configuration: Select for most sites in the U.S.

Area code must start with — Intended for countries where all area codes start with a given number or sequence of numbers by convention. This mandatory area code start will not be editable in the phone number control. This option only appears when you clear 'Use Default U.S. phone format.' Recommended Configuration: Cleared.

Group Bar: Phone Number Layouts

Allows installations outside the U.S. to create regional specific phone formats to match local telephone infrastructure. The Add button is only active when 'Use default U.S. phone format' is cleared. Multiple phone number layouts can be defined to address mobile or other phone formats that may call the site. The Phone Number Layouts frame allows the addition, editing, and deletion of phone formats. Use Add to create additional phone formats. Use the Remove button to delete previously added phone formats.

Name — Using the Add button, additional formats may be defined. Naming each format can help identify possible differences.

Area code prefix — Sets the number of digits in the area code. Use the capital letter 'A' to designate the number of digits. For example, for a three digit area code, type '(AAA).'

Layout base — Sets the number of digits in the phone number. You may use symbols, such as a hyphen, to separate digits for user identification when the phone number appears in ATO. For example, 'LLL-LLLL.'

Enabled — Uses the selected phone number format when doing phone number searches. You may also use the phone format when adding or editing existing customers.

Primary format — Uses the selected phone number format as the default when adding new or editing existing customers.

Preview — Displays a preview of the phone format.