Where do I see Field Service Requests?

Click on Field Service Request, and go on sub tab Filed Service Request

You can filter filed service type and period for the following widgets:

• Open By Type,
• Open By severity
• Count by Age
• Top Locations

You also have complete filed service requests list, and you can specify Service Request (SR) by choosing SR Number, device ID, City, Status, Severity On the list you can view and align in ascending/ descending order.

• SR Number
• Customer Reference
• SR Type
• Severity
• Create Date Time
• Last Update
• Status
• Estimated CE ETA
• Asset Model

Figure 32. Field Service Request - Right hand Pane Option, View of Field Service Request per Type, Severity, Location, Age

Figure 33. Field Service Request Page, Filters for Specific Field Service Request

Where do I see Area of Failure

Click on Service Request, and go on sub tab Area of Failure: You have the toggle SLM (Second Line Maintenance) or FLM (First Line Maintenance), and a filter for the period for which you would like to review. Widgets:

• Top Component Area of Failure Distribution
• Top N reports
• Area of Failure Breakdown
• Repair Breakdown
• Monthly Distribution

Figure 34. Area of Failure page