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Docs

Operations 360

Overview

Ticketing

Key Components

Standard Views

Languages

User Navigation and Interactions

Support Process

FAQs

Log in/Log out

Set Preferences

Incident Visualization

Incident Management

Connected Systems

Field Service Request Management

Telephony Metrics

Operations 360

Set Preferences

How do I set my preferences?

Once you have logged, go to the top right icon, click, and choose Languages, select your language you would like to use.

home page, account icon

Figure 10. O360 Home Page, Account Icon


home page, account icon

Figure 11. O360 Language Options


How do I customize my view?

Once you enter the first page, you will see left tab pane: Click on any of the offered choices.
Upon Clicking on any of the choices, you will see filter on the right side.
You have filters for the current page, as well as filters for all pages.

Filters on all pages include:

  • Customer name
  • Customer number
  • Store/Site Number
  • City
  • State / Province
  • Country Code
  • Site Status

right hand filter settings

Figure 12. Right-hand Filter Settings

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