The network is the key entry point into any POS environment. Maintaining a high level of network integrity is essential for ensuring quality service and managing operational risks.

Internet connectivity:

• Device must be connected to the Internet for cloud-based functions to work.
• Aloha Cloud can operate in limited capacity with no Internet for off-site events and network outages.
• An Internet connection is necessary for initial installation, synchronizing Back Office configuration changes, sales data uploads, and credit card/gift card authorization.
• Offline credit functionality must be enabled prior to loss of Internet connection.
• Offline mode is not available when processing EMV credit cards.

Wi-Fi

• Segment the store Wi-Fi network, connecting Aloha Cloud to its own private network.
• Separate routers for public Wi-Fi and POS network.
• Configure a strong secure password for your SSID (network name).
• Do not broadcast the SSID for your private Wi-Fi network.
• Store layout and equipment may require the use of an access point or range extender in addition to the router.

Internet speed recommendations:

• A single POS device requires at least 25 Mbps download speed and 5.0 Mbps upload speed.
• A single device requires 25 Mbps download speed and 5.0 Mbps upload speed.
• For each additional device, the download speed requirement should be increased by ~1.0 Mbps and the upload by ~500 Kbps.
• Confirm with the store’s Internet service provider that the service is considered high-speed or broadband.

Network diagram

Installation Checklist

Before beginning the installation, keep in mind these best practices:

• Place the router in a high and unobstructed position.
• If the devices have difficulty staying connected to the router, consider adding a range extender.
• If the signal strength is not adequate, consider using the access point.
• Wire the Mac Mini server to the router with an Ethernet cable (if using a Mac Mini server).
• Wire the printers to the network with Ethernet cables.
• For scale solutions, follow scale manufacturer’s specific instructions as connection may differ by model.
• Reserve IP addresses on the store’s router for the following:
  • Printers- receipt and kitchen
  • Scale
  • Kitchen display system
  • Firewall parameters

NCR Aloha Cloud understands the need for enhanced security measures and design our services and products to work with most firewall or proxy servers you might use, promoting a safer network connectivity environment.

Some routers do not require you to configure ports for NCR Aloha Cloud to operate successfully. In some instances, such as a managed firewall, you may need to configure additional ports for the successful operation of your POS. The following is the suggested configuration for ports and white-listed web addresses.

Firewall parameters

NCR Aloha Cloud understands the need for enhanced security measures and design our services and products to work with most firewall or proxy servers you might use, promoting a safer network connectivity environment. Some routers do not require you to configure ports for NCR Aloha Cloud to operate successfully. In some instances, such as a managed firewall, you may need to configure additional ports for the successful operation of your POS.

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