NCR PX10 is an advanced cost-effective POS terminal with the compact, sleek, and familiar look and feel of a tablet. The PX10 is built to handle today’s most innovative POS solutions, and combines the stability and uncompromising quality of a fixed terminal. For a lot of leading-edge food service or retail concepts, there’s just no need for larger, more rugged, higher-powered terminals. Also, many existing chains are beginning to recognize a need to deploy additional terminals at some of their sites and are looking for flexibility and a compact design.

Versatility in a compact machine:

The PX10 runs either Windows 10 or Android in a sleek chassis that anchors the 10.1-inch LED backlit LCD glass screen to deliver full HD and projected capacitive touch technology. Internally, solid-state components enable a fan less design so there are no moving parts to break. You can also mount an equally impressive 7-inch display on the back so your customers can visually keep track of their order as it’s entered, ensuring a high level of order accuracy. Choose the amount of RAM and SSD space that suits your specific needs. You decide whether to include options like a magstripe reader, scanner, wi-fi capability, biometrics, or battery backup.

Simple, easy to use:

The tablet-like chassis is made of durable metal with a resilient touchscreen. A single hinge allows staff to adjust the device to the most comfortable angle based on height and/or preference. You can either mount it to a cash drawer magnetically or secure it directly to a countertop for greater security.

Connectivity:

When it comes to connectivity, the PX10 has an impressive Input/Output profile. But if the onboard ports aren’t enough, expansion options give you even more of what you need to connect this terminal to your business. A separate battery is available that snaps directly onto the base of the terminal, so it doesn’t compromise the clean look and feel of the device.

Key features:

• High-quality components in a compact, tablet-like design.
• Durable metal construction with resilient touchscreen technology.
• Hinge to adjust angle/height of touchscreen.
• Open Architecture.
• Secure I/O access when mounted to countertop.

Technical specifications:

Before you set up PX10

To check prerequisites for setting up PX10:

• Verify there is an open device slot in Back Office by:

  • Go to the Aloha Cloud Back Office (alohacloud.ncr.com).

  • Log in with your credentials.

    Note: You should have received an email from Aloha Cloud support team. If not please contact our support team for assistance.

  • Click your name or profile icon at the top right of the screen.

  • Navigate to My Account and then on the left-hand side choose My Devices.

  • Determine if there is a Primary Device slot already open.

    Note: If so and you’ve only purchased one device, you can skip ahead to Setting Up PX10, otherwise continue to the next step.

  • Add additional device slots, if more than one device has been purchased:

  • Click the blue “+” icon labelled Add a POS Device towards the right hand of the screen.
  • Click OK to acknowledge that each additional slot/device after the Primary, will carry an additional monthly fee.
  • Assign a STATION NAME to each slot (i.e., Station 2, Station 3, etc.) to identify it.
  • Click Save Changes.

• Feel free to check out training videos located at youtube.com/ncrsilveruniversity.

Setting up PX10

To set up PX10:

• Connect the PX10 POS terminal to a power source and turn on the device.

• Connect to the Internet.

  • Ethernet – Ensure the ethernet cable is connected from the device and directly into your router. Note: Ethernet is the recommended internet connection.
  • Wi-Fi – Ensure you know the Wi-Fi network name and password. As a reminder, the Wi-Fi network should be a secure private connection not shared with guests and employees.

• Complete the device registration. The device will already have the NCR Aloha Cloud Application pre-loaded on it, so do not be surprised when the device pops up with a registration screen.

  • Enter your NCR Aloha Cloud Back Office username and password.
  • Choose the device slot for this station (i.e. Station 1)
  • Repeat steps 2 and 3 for additional devices.

• Log in to the POS using your PIN.

  • Tap the hamburger menu icon in the top left corner of the NCR Aloha Cloud application to display the slide out menu.

  • Tap Settings.

  • Scroll near the bottom of the page and tap Android Settings.
  • Tap Network and Internet.
  • Tap Wi-Fi.
  • Select the desired network.
  • Tap the home icon of the device, once connected, which sends you to the POS Home screen.

• If additional hardware is to be connected, look for the instructions later in this document.

PX10 and accessories set up

The Android-based PX10 works with the following hardware:

• Integrated card reader
• Ingenico RP457 EMV reader
• Customer-Facing Display
• Cash Drawer
• Receipt Printer (USB or Bluetooth)
• USB Scanner (R2D2 or gun)
• Scale (USB)
• Label Printer (Bixolon)

Setting up receipt printer

To connect a receipt printer:

• Plug in the receipt printer power cable.

• Connect the receipt printer to the PX10 station using the USB cable.

• Insert a roll of paper into the receipt printer, then turn the printer on by pressing the power switch located in the front of the printer.

  Note: Do not load the paper in reverse. Thermal receipt paper can only be printed on one side – thermal side, so you must make sure the thermal side has close contact with the thermal heat head. It is essential to keep a watch on the receipts which are coming out of the printer. If there are red lines on the receipt coming out from the printer, it indicates that the roll is about to run out.

  

  Load the paper roll into the printer in the direction indicated, and pull the leading edge of the paper straight towards you.

To connect by software set up:

• Log in to the Aloha Cloud POS application.
• Tap the hamburger menu icon in the top left corner of the NCR Aloha Cloud application to display the slide out menu.
• Tap Settings.
• Click Receipt printers. The printer will be auto discovered if it’s plugged in via USB. You have the option to connect printers via Bluetooth, but USB is the recommended method.
• Set the printer as default and give it a unique name.

Setting up cash drawer/dual cash drawer

To connect a cash drawer/dual cash drawer:

• Locate the RJ12 Cash Drawer port on the bottom of the PX10 station.
• Locate the drawer kick cable on the bottom of your cash drawer.
• Connect the cash drawer cable to the PX10 (labeled “Printer”).

To connect by software set up:

• Log in to the Aloha Cloud POS application.
• Tap the hamburger menu icon in the top left corner of the NCR Aloha Cloud application to display the slide out menu.
• Tap Settings.
• Tap Configure Cash Drawer under Cash drawer.
• Select the printer the cash drawer is attached to and give the cash drawer a unique name to be used for shift reporting.
• Select the option Cash drawer attached check box for cash drawer.
• Select the option Use cash drawers with splitter check box for dual cash drawer.
• Tap Test cash drawer. The cash drawer will automatically open.

Setting up customer display

• Connect the USB end of the customer display USB cable into the PX10 base and the other end into the customer display unit. Secure the USB with the screw.
• Log in to the Aloha Cloud POS application.
• Click the hamburger menu icon, to display the slide out menu.
• Tap My Hardware and view the customer display now showing as Connected.

Setting up barcode scanner

• Connect the USB cable end into the PX10 base and the other end (ethernet) into the base of the scanner. You can also connect via Bluetooth.

• Locate and have ready the Quick Start guide that came with the scanner.

• To configure or to reset the scanner, you need to scan the command barcodes. For Android/IOS users, they will have to scan the respective codes provided. These codes are outlined in the Quick Start guide that comes with it. Follow the below steps to configure or to reset the scanner.

  • Plug the scanner into your point of sale terminal to allow it to power on. To do this, connect the USB plug into the point-of-sale terminal base and plug the opposite end (ethernet plug) into the base of the scanner.

  • Scan the SET DEFAULTS barcode to the right.

    

    This scan will reboot the scanner automatically. Wait approximately 15 seconds for a 3-tone “beep” noting the reboot is complete. Do not proceed until this step has completed.

  • Scan the HID KEYBOARD EMULATION barcode to the left.

    

    The scanner should “beep” upon scanning the barcode. Please wait 5 seconds before continuing to the next barcode.

  • Scan the DATA SUFFIX 1 barcode to the right.

    

    The scanner should “beep” upon scanning the barcode. Please wait 5 seconds to allow complete registration, then you are ready to start using your scanner.

  • Restart your terminal. Please wait 5 seconds after scanning the third barcode. Then, hold down the green button on the base of the terminal and tap restart.

• Log in to the Aloha Cloud POS application, to display the slide out menu.

• Tap My Hardware and view the scanner now showing as Connected.

Setting up credit card reader (MSR)

This device is already attached to the screen of the PX10 station.

• Log in to the Aloha Cloud POS application.
• Click the hamburger menu icon, to display the slide out menu.
• Tap Setup Credit Processor. The Payment terminal screen pops up and list the device connected.

Setting up credit card reader (EMV)

This device (RP457) needs to be attached to the Customer Display unit with a bracket. For the NCR Aloha Cloud Back Office terminal set up, please contact our Customer Care for further steps.

Technical support

If you have a technical/support issue, you can open a case using one of the following methods. When submitting a case, the following information helps our team resolve your issue more quickly:

To open a case:

• Call or text the support line: (877) 270-3475.
• Email [customercare@ncrsilver.com]; you will have a case number returned to you.

To submit a case, include the following:

• Your name, phone number and/or e-mail.
• Business name and location and/or active subscription number.
• Description of issue and what has been done to troubleshoot the issue so far.

Reference documentation

Refer to the below related documents for additional information.

• Registering a device for the POS