NCR Voyix Logo

Docs

Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Understanding order methods

Understanding the online order flow

Working with tables and tabs

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to a guest check

Editing a customer profile

Working with loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order type

Applying discount to a guest check

Deleting a ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving payment for a house account

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Understanding order methods

Quick Service and Table Service operations using the POS are able to quickly enter orders, collect customer information, accept payments, and much more.

UnderstandingOrderMethods.png
  • Tap the back arrow icon to return to the previous screen, tap the hamburger menu icon to display a slide out menu, or tap the lock icon to log out of the application.
  • Tap Search/Assign customer to attach a customer name to the order. Use this button to capture customer information.
  • Order xxxxxxxxx indicates the number assigned to the order. You can also use this to name an order.
  • Guest check displays the items ordered.
  • Check total displays the subtotal, the tax, the discounts, if any, and the total amount due.
  • Tap Options to initiate an action for the order.
  • Tap the cloud icon to view the connection status of the device to the host, to the Aloha Cloud server, if configured, and to the credit processor. A green signal indicates online, a yellow signal indicates unstable, and a red signal indicates unreachable. Clicking the cloud icon enables you to synchronize data, enter offline mode, and return to online mode.
  • Tap the search icon to initiate a search for an item.
  • Tap an item to add it to the order. Swipe left to right or right to left to display more items.
  • Tap a category to display a list of available items from that category.

See also:

  • Working with phone and drive thru orders
  • Changing the order type
  • Working with online orders
  • Splitting a guest check
  • Printing a guest check
  • Deleting an order
  • Closing a guest check
  • Starting and ending a shift

Looking for resources or help with Silver? Click here.

NCR Voyix Logo

© 2025 NCR Voyix Corporation

Contact Us
Voyix Privacy Policy
Do Not Sell My Information
Legal Notice

NCR Payment Solutions, LLC is a registered ISO/MSP of Citizens Bank, N.A., Providence, RI.