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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Understanding order methods

Understanding the online order flow

Working with tables and tabs

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to a guest check

Editing a customer profile

Working with loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order type

Applying discount to a guest check

Deleting a ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving payment for a house account

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Splitting a guest check

The system assumes all seats on the guest check will be paid as one; however, the ' tender' screen allows you to easily split a check by seats or equal payments. Additionally, you can split an item across seats.

Note: Aloha Cloud POS restricts grouping/ungrouping items for a split payment from the payment screen.

This document discusses the following:

  • Splitting a guest check by seats
  • Splitting a guest check by equal amounts
  • Splitting an item on a guest check

Splitting a guest check by seats (Table Service only)

Scenario: The guest in seat one wants to pay for the guest in seat two, and the guest in seat three wants to pay for the guest in seat four.

  • Log in to the POS.
    Splitting_A_Guest_Check.png
  • With the guest check active, tap Pay. The tender screen appears.
    Splitting_A_Guest_Check1.png
  • Tap By Seats. The order appears on the screen, separated by seat.
    Splitting_A_Guest_Check2.png
    Splitting_A_Guest_Check3.png
  • Touch a seat and drag it to the seat with which you want it to combine.

To ungroup a combined guest check, press and hold the combined seats, and tap Ungroup Seats.

  • Tap the back arrow to return to the tender screen. The split checks appear under By Seats, with the number of tickets for the table.
  • Continue to close the check.

Splitting a guest check by equal amounts

  • With the guest check active, tap Pay. The tender screen appears.
    Splitting_A_Guest_Check4.png
  • Tap Equal Amounts and enter the number of guests splitting the payment. The Ticket Split Count screen appears.
    Splitting_A_Guest_Check5.png
  • Tap Done to return to the tender screen.
    The new tickets appear under Equal Amounts.
  • Continue to close the check.

Splitting an item on a guest check (Table Service only)

Scenario: A table of four is sharing a bottle of wine and wishes to split the cost of the wine. You can split the item among the four people equally. If the table consists of couples, you can split the cost of the wine across the couples by grouping the seats.

To split an item among seats at the table, you must assign the item to ' For Table.' Splitting an item among seats is only available with tables and tabs in Table Service.

  • Tap Pay.

    Splitting_A_Guest_Check1.png

  • Tap By Seats. The split check screen appears.

  • (Optional) Group seats, if needed.

  • Tap the back arrow to return to the tender screen. A prompt appears.

  • If you did not combine seats into seat groups, tap OK.

    -OR-

    Tap By Seats to split the item equally among all guests.

    -OR-

    Tap By Seat Groupings to split the item equally among seat groups.

  • Continue to close the check.

View video

Please allow time for the "Splitting Checks" video to load.

Looking for resources or help with Silver? Click here.

  • In this Article

  • Splitting a guest check by seats (Table Service only)

  • Splitting a guest check by equal amounts

  • Splitting an item on a guest check (Table Service only)

  • View video

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