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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Assigning a customer to an order

Capturing customer information allows customers to earn loyalty rewards, and enables you to email receipts and coupons to customers.

  • Ensure the guest check to which to assign a customer is active on the order entry screen.

    Tap the order name in the guest check window

  • Tap the order name near the top left on the POS screen. The Name Order screen appears.

    Perform a customer search

  • Type a customer name or phone number in Search. The matching results appear on the screen.

  • Tap the customer name to assign the customer to the guest check.

    -OR-

    If the customer does not appear in the results, tap New Customer to enter customer information and tap the down arrow icon at the top right of the screen.

    -OR-

    If the customer does not want to provide you with their information, tap Cancel to return to the guest check on the order entry screen.

    Note: You must enter the customer name and at least two other pieces of information to save the customer record.

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