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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Receiving house account payment at the POS

In addition to receiving payment for a house account in the Back Office, you can also receive payment at the POS. By adding a house account payment charge to the check, which then prompts you to select the customer linked to the house account. When you create your first house account, the system creates a house account payment charge. You may use this charge to receive payments or you may create additional charges by which to receive house account payments.

  • Ensure the guest check is active on the order entry screen.
    Home screen
  • Tap Pay to view the payment options.
    Tenders screen
  • Tap Charges.
    Tap Charges
  • Tap House Acct Payment. The Customers screen appears.
    Customers screen
  • Search for the customer linked to the house account. A list of customer names appears.
  • Select a customer. The system loads the total balance due.
    Total balance due
  • Confirm the amount for payment.
  • Tap Done.
    Tap Done
  • Receive payment and close out the check as normal.

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