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Docs

Aloha Cloud

About Aloha Cloud

Customer training videos

Managing your restaurant

Implementing

Integrating

Reporting (Results)

Using the POS w/o modifier panel

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Splitting a guest check

Working with phone and drive-thru orders

Working with revenue centers

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Entering training mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges to guest check

Changing the order mode

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting a tip

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Reopening a closed check

Using item availability

Offline Credit Transactions

Using the POS with modifier panel

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Voiding a guest check

Use the Void Ticket function to void an entire guest check that has already been ordered (sent to the kitchen). The POS recognizes the term Void Ticket once a guest check is sent to the kitchen or it has been paid. If a guest check is not paid or sent to the kitchen, it is considered a deleted ticket.

  • Ensure the guest check to void is active on the order entry screen.

    Active guest check appears on screen

  • Tap Options > Void Ticket. The Select Void Reason Code screen appears.

    Select Options, then Void ticket

  • Type a void reason code and tap search icon to find the pre-defined reason code.

    -OR-

    Select a reason code from the list.

  • Tap Done to void an item and to return to the ticket entry screen.

Looking for resources or help with Silver? Click here.

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