Perform a refund to offset a transaction for a closed check which was ordered incorrectly or when a guest asks for the refund.

• Refunds can be made to any supported tender type.
• Refund mode is only active for a new check.
• Refund cannot be performed for a pending or closed checks.
• Refunds are not tied to an original sale transaction.
  
  

Follow these steps to perform a refund at the point of sale:

• Log in to POS.

  

• Tap Point of Sale.

  

• Tap the hamburger menu icon to display the slide out menu. Tap Refund Mode. The order entry screen appears and refund appears across the guest check screen.

  

• Add the items to refund.

• Tap Refund. The 'tender' screen appears.

  

• Tap the desired payment type and proceed as prompted. Since refunds are not related to original sale transactions, you can issue the refund to any supported form of payment.

  Note: If you exceed the maximum refund amount limit, the below message appears letting you know you have exceeded the refund limit, followed by the supervisor approval screen.

  

• The supervisor enters their PIN and clicks Override to override the refund amount limit.

  -OR-

  Tap Close to close the ticket.

View video

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