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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Transferring tabs, tables, and guest checks

You can transfer an order from one table to another, to a tab, from a tab to a table, and a split check to a table or a tab. If you are transferring to an occupied tab or table, then you must own both tabs or tables.

Note: You can transfer tabs, tables and guests only with the active the tabs (with assigned order), if not add a tab and items to it.

This document discusses the following:

  • Transferring a tab to a table.
  • Transferring a table to a tab.
  • Transferring a guest check to another table or tab.
  • Taking ownership of a table.
  • Adding seats to a table

Transferring a tab to a table

  • Log in to the POS.
    Home screen
  • Tap Point of Sale. The TABS screen appears.
    Tabs screen
  • Press and hold the tab you wish to transfer.
    Press and hold tab
  • Tap Transfer tab from the menu that appears.
    Tap Transfer tab
  • Tap the desired room. The unoccupied tables begin flashing.
    Tap desired tab
  • Tap the table to which to transfer the tab.

Transferring a table to a tab

  • Log in to the POS.
    Home screen
  • Tap Point of Sale. The TABS screen appears.
    Tabs screen
  • Tap the menu icon to access the slide out menu.
  • Tap Table. The floor plan screen appears.
    Tap Table
  • Tap TABS.
  • Press and hold the table to which you wish to transfer.
    Press and hold Table
  • Tap Transfer tab from the menu that appears.
    Tap Transfer tab
  • (Optional) Name the tab.
  • Tap OK. The transfer status is updated.
    Tap OK

Transferring a guest check to another table or tab

  • Log in to the POS.
    Home screen
  • Tap Point of Sale. The Tabs screen appears.
    Tabs screen
  • Tap the table or tab at which the guest is seated.
    Tap table or tab
  • In the guest check, press and hold the seat for the guest being transferred.
  • Tap Transfer seat from the menu that appears. The floor plan screen appears. Unoccupied tables begin flashing.
    Tap Transfer seat
  • Tap the table to which the party is transferring or tap ADD TAB to transfer the guest to a tab.

To transfer a split check to another table or tab:

After splitting a check for a table, one party decides to join another table. You can transfer the open ticket to another table.

  • Log in to the POS.
    Home screen
  • Tap Point of Sale. The Tabs screen appears.
    Tabs screen
  • Tap the menu icon to slide out the menu. Tap Table.
    Tap Table
  • Press and hold the table at which the party is seated.
    Press and hold table
  • Tap Transfer order from the menu that appears. Unoccupied tables begin flashing.
  • Tap the table or tab to transfer. The ' Select tickets to transfer' screen appears.<div">Tap table or tab to transfer
  • Tap one or more tickets to transfer then tap OK.

Taking ownership of a table

You can take ownership of a table you do not own, and another employee can take ownership of a table currently owned by you. When you take ownership of a table, you assume financial responsibility for the table.

  • Tap a table you do not own.
    Tap table
  • Tap Take ownership from the menu that appears. If your user role allows you to take ownership of a table, you now own the table -OR- if your user role does not permit you to take ownership of a table, the ' Supervisor's approval needed' screen appears. It is necessary for you to obtain manager approval.

Adding seats to a table

You can add additional seats to a guest check. For example, if a party of five is sat at a four-top table, add one more seat for the fifth guest.

To add seats to a table:

  • Log in to the POS.
    Home screen
  • Tap Point of Sale.
  • Tap the menu icon to see a slide out menu.
    Tap menu icon
  • Tap Tables.
    Tap Tables
  • Select the desired room.
    Select room
  • Tap the table to which you want to add another seat. The order entry screen appears.
    Tap Table
  • Tap the plus icon to add a seat to the table.

View video

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  • In this Article

  • Transferring a tab to a table

  • Transferring a table to a tab

  • Transferring a guest check to another table or tab

  • Taking ownership of a table

  • Adding seats to a table

  • View video

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