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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Understanding order methods

Understanding the online order flow

Working with tables and tabs

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to a guest check

Editing a customer profile

Working with loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order type

Applying discount to a guest check

Deleting a ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving payment for a house account

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Searching for open customer order

Search for a customer order when you need to close an order, apply a payment an order, or when a customer wants to modify an open order on the POS.

  • Log in to the POS.
    SearchingOpenCustomerOrder.png
  • Tap Phone/Drive Thru.
    SearchingOpenCustomerOrder1.png
  • Tap one of the order type tabs at the top of the screen.
  • Tap in search.
  • Enter a customer name or phone number. The matching results appear.
  • Tap the desired customer in the search results. The order entry screen appears.

Looking for resources or help with Silver? Click here.

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