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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Understanding order methods

Understanding the online order flow

Working with tables and tabs

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to a guest check

Editing a customer profile

Working with loyalty rewards

Working with gift cards

Searching for open customer order

Applying charges

Changing the order type

Applying discount to a guest check

Deleting a ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving payment for a house account

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Understanding the online ordering flow

When you use online ordering with Aloha Cloud you are able to reach more customers and better serve your current customers. Aloha Cloud provides an application programming interface (API), which a third-party online ordering system uses to submit orders to your host. The Back Office manages the online orders by sending them to the takeout and delivery queue of the Point-of-Sale (POS) application. When the online order arrives at the POS application, the system prints a kitchen chit with the order details. You finalize your online orders from the phone/drive thru as you would a normal takeout and delivery order.

The following provides a general overview of the flow of an online order:

Understanding_Online_Ordering_Flow.png

Understanding the online user employee

When the host receives an online order from the online ordering system, then the host assigns the order to the ' Online User' employee, which is a virtual employee. The system automatically creates the ' Online User' employee, and this virtual employee does not appear in your employee list. Additionally, the system initially assigns the financial responsibility for the online order to the Online User employee; however, when an actual employee closes the guest check of the online order, the system assigns the financial responsibility to that employee.

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