In some scenarios, you may need to cancel an online order once the system downloads it into the POS app. When you void an order for which a customer paid online, this can create a financial reconciliation discrepancy between the online ordering system and the host.

• Navigate to the Phone/Drive Thru queue.
  
• Select the order to void from the queue.
  
• Tap Options and then tap Void Ticket. A 'Void ticket' prompt appears.
  
• Tap Yes. If you do not have permissions to void the order, a prompt for manager approval appears, and a manager or employee with sufficient permission must enter their four-digit PIN to void the ticket. The system returns to the Takeout and Delivery queue.

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