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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS w/o modifier panel

Using the POS with modifier panel

Getting started

Connections

Shifts and management

Working with guest checks

Working with items

Working with gift cards

Applying a payment

Working with loyalty

Working with online orders

Understanding the online ordering flow

Enabling online order notifications

Sending order ready SMS message

Previewing and processing online orders

Completing online order from online orders queue

Voiding an online order

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Previewing and processing online orders

You can preview the online orders (such as today's and future) received, and if required, manually process/send an order to the kitchen ahead of the target time.

To preview and process online orders:

  • Log in to the POS.

    Log in to the POS to view notifications

  • Tap the notification icon at the top right corner of the screen. The Notifications screen appears with the today's and future orders that are not yet downloaded to the device since they have not reached the target threshold time. You can view the target time, order type, and the assigned customer name for the orders.

    Tap the notification icon

  • Tap Filters, to filter the order notifications by their preview or sent to kitchen status.

  • Tap Mark all as read to mark all the orders as read in a single click.

  • Tap Preview to preview the order details.

    Tap Preview to view order details

  • Tap Mark as in Progress to send the online order to the kitchen. The 'Send to Kitchen' prompt appears.

    Tap Yes to send the order to the kitchen

  • Tap Yes to send the order to the kitchen. The Order Target screen appears.

  • If required, set the target time for the order.

    Set the order target time

  • Scroll to select the hour, minutes, and time period, or use - and + to select a target time for order completion. A kitchen chit prints to the defined printer. The system removes the order from the Online Orders screen and places it in the Takeout or Delivery queue, depending on the order type.

  • Tap Done.

    Tap Done

  • Tap Mark as Ready to mark the order ready for pick-up/delivery. A 'Ready for Pickup' prompt appears.

    Tap Mark as Ready

  • Tap Yes to mark the order ready for pick-up/delivery.

    Tap Yes to confirm order is ready

  • Tap Mark as Complete to mark the order as complete. The 'Complete' prompt appears.

    Tap Mark as complete

  • Tap Yes to close the online order.

    Tap Yes to close the order

  • Tap Print to print the order.

  • Tap the back arrow to return to the Notifications screen.

    Note: To know more about the POS transactions, refer to POS Transactions report.

  • Tap Close.

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