For merchants who run a large number of transactions in a shift/day, tickets can get mixed up which causes issues, such as adding the wrong payment information to a check, adding a credit card to the wrong ticket, and more. To control such issues, Aloha Cloud Back Office provides a user role permission that allows you to remove the payment method and add a new payment to the ticket.

To remove the payment from an open or re-opened ticket:

• Log in to the POS.

  

• Tap Point of Sale.

  

• Tap Quick Mode or ADD TAB to view the Order Entry screen.

• Add the items for the ticket.

  

• Tap Pay to access the payment types.

  

• Select the desired tender/payment type.

  

• If you want to remove the existing payment method from the ticket, swipe to left on the payment method.

  

• Tap REMOVE.

  Note: If your user role does not allow you to remove the payment type from the ticket, the supervisor's approval screen appears.

  

• The supervisor enters their PIN and clicks Override to allow the removal of the payment.

  -OR-

  Tap Cancel to close the screen if you do not wish to remove the payment.

Looking for resources or help with Silver? Click here.